MAKING A RESERVATION
MAYA/MICHI: Hello! LINGO Language Club. Can I help you?
STUDENT: Hello, This is YOUR FULL NAME. I'd like to make a reservation for a
Beginner Group lesson on Thursday, April 28th at 1:00pm, please.
MAYA/MICHI: One moment please and I will check the schedule.
STUDENT: Ok. BYE!
MAYA/MICHI:
● Yes, that's available. I will book your lesson. See you soon!!
× I'm sorry. That lesson is already full. Would you like to try a different time/day?
STUDENT:
● Thank you. See you then!
× I see. How about Saturday, April 30th at 1:00pm？
CANCELLING YOUR LESSON AHEAD OF TIME
MAYA/MICHI: Hello! LINGO Language Club. Can I help you?
STUDENT: This is YOUR FULL NAME. I'm sorry, I need to cancel my lesson on Thursday, April, 28th at 1:00pm.
MAYA/MICHI: Okay. One moment please.
STUDENT: Sure.
MAYA/MICHI: No problem. I will cancel your lesson. See you next time!! BYE!
CANCELLING YOUR LESSON ON THE SAME DAY (当日キャンセル)
MAYA/MICHI: Hello! LINGO Language Club. Can I help you?
STUDENT：
This is YOUR FULL NAME . I'm sorry:
- I'm sick today so I won't be able to take my lesson today.
- I'm busy at work so I won't be able to take my lesson today.
- Something came up (用事が出来て) so I won't be able to take my lesson today.
MAYA/MICHI: No problem. Please pay your cancel fee next lesson. See you next time!!
STUDENT: Okay. I understand. See you!!
