7月31日の夜11：00頃、Philadelephia Airport でBaggage Claimで待っていても、トランクが出てこない。Torontからの国内便にちかい小さな飛行機だったので、乗客は少なく、荷物はあっというまに全て出てきたのだが・・・。
7月31日 22:46 ついにPhiladelphia空港に到着！ 日本から17時間。
Carouselの番号が違っているのか、何度も確かめて、ほかも回るがない。 この間、Taxiの勧誘を何度も受ける。
空いていたUnitedの事務所に聞くと、隣がAir Canadaのオフィス。PM11:00過ぎで、空いていない。
Philadelphia空港でのBaggage Claiｍ
セキュリティーの女性に聞くと、電話をしてくれた。だが電話は通じない。
スマートフォンで、Air Canadaのアプリをダウンロードする。遅れた荷物の対処についてこのアプリで申請すべきことが分かった。
仕方ないので、とにかくトランクなしで、ホテルに行くしかなかった。
その後、Delayed Baggageについてアプリから申請できた。その後、Air CanadaからはTEXT Messageで荷物の場所が分かるシステムであった。
当初1日で来る予定だった。
こちらの居場所、何時までいるか、パーマネントアドレスか。それを答えないといけない。
荷物はMontrealにあることが最初のメッセージで分かった！
実は、MontrealからPhiladelphiaに乗り継ぎの予定であったが、Crewの都合で飛ばず、別の便に変更となった。
それでTronto経由でPhiladelphiaに行くというルートで、1時間遅れてのPhiladelphia到着になった。
この時に、Montreal で荷物を引き取る必要があったらしい。
機種変更の際、Air Canadaの女性職員が、新しいチケットを2枚出してくれたが、私にDecralationの機械のタッチを教えるだけだった。彼女になぜ、便名が変わったのかを聞いたが、その時は応えず。さらに、Baggageの引き取りも私に指示もしなかった？
翌日に荷物はPhiladelphiaに届いたとの知らせ。別の業者に委託するとのこと。2日目に配送するかと思ったら、翌日に配送するらしいと。ところが、夜10：00にホテルのフロントから電話あり、荷物が届いたことが分かった。
Baggageの色、形、内容物のことなど、当初知らせる必要があった。
＜帰路もルート変更のAir Canada＞
帰路もAir Candaから連絡があり、利用便の変更があった。当初は、Montreal経由で成田へ。
荷物を預ける際に、Kioskを利用して、パスポートを証明させて、Baggaege Tagを自分でとらないといけない。 最初その意味がわからず、セキュリティの女性に聞いてやっとわかった。
ルート変更して、Unitedを利用して、Chiacagoへ。Chicagoから成田空港へはＮＨ011便とのことであった。 荷物は、最終地の成田に運ばれるから、ChicagoでBaggage Claimは必要ないとのこと。これは念押しして再度聞いた。
[English Traslation]
Around 11:00 p.m. on July 31, I was waiting at the baggage claim area at Philadelphia Airport, but my suitcase wasn’t coming out. It was a small plane, similar to a domestic flight from Toronto, so there were few passengers, and all the luggage came out in a flash, but...
July 31, 10:46 p.m. I finally arrived at Philadelphia Airport! It took 17 hours from Japan.
I checked the carousel number over and over—maybe I had the wrong one?—but there was nothing there. Meanwhile, I was repeatedly approached by taxi drivers.
I asked at the empty United counter, and they told me the Air Canada office was next door. It was past 11:00 PM, so it was closed.
Baggage Claim at Philadelphia Airport
I asked a security guard, and she made a call for me. But the call didn’t go through.
I downloaded the Air Canada app on my smartphone. I found out that I needed to file a claim through this app for delayed luggage.
I had no choice but to head to the hotel without my suitcase.
Later, I was able to file a claim for delayed baggage through the app. After that, Air Canada sent me a text message with a system to track the location of my luggage.
It was originally supposed to arrive within one day.
I had to provide my current location, how long I’d be staying there, and whether it was my permanent address.
The first message told me my luggage was in Montreal!
Actually, I was supposed to connect from Montreal to Philadelphia, but due to crew issues, that flight was canceled and I was rebooked onto a different flight.
So I ended up taking a route via Toronto to Philadelphia, arriving in Philadelphia one hour late.
Apparently, I was supposed to pick up my luggage in Montreal at that time.
When I changed my flight, a female Air Canada employee issued two new tickets, but she only showed me how to use the self-service check-in kiosk. I asked her why the flight number had changed, but she didn’t answer at the time. Furthermore, she didn’t give me any instructions regarding baggage claim?
The next day, I was notified that my luggage had arrived in Philadelphia. They said they would arrange for delivery through a different carrier. I thought it would be delivered on the second day, but apparently, it was supposed to be delivered the very next day. However, at 10:00 p.m., I received a call from the hotel front desk informing me that my luggage had arrived.
I need to let Air Canada know via APP about the color, shape, and contents of my luggage.
<Air Canada Changed My Return Itinerary Too>
I also received a call from Air Canada regarding my return trip, informing me of a change to my flight. Originally, I was scheduled to fly to Narita via Montreal.
When checking my luggage, I had to use a kiosk to verify my passport and print my own baggage tag. At first, I didn’t understand what that meant, but after asking a security officer, I finally figured it out.
Due to the route change, I flew with United to Chicago. From Chicago to Narita Airport, I was scheduled to take Flight NH011. I was told that since my luggage would be transported directly to my final destination, Narita, I wouldn’t need to claim it in Chicago. I double-checked this by asking again just to be sure.