First, the good news. The 36 lights we got the week before last—three types, one each—sold out right away.
But here's the thing... Five of them had a serious problem.
Last year's model worked fine with High, Med, and Low, right?
But with these new Turbo, High, Medium, Low, and Strobe mode ones, the light drops from Turbo to Low. Plus, it's hard to tell if switching from Highn will go to Turbo or Strobe. We've already gotten requests to replace over 10 of them.
Did the factory manager change? This is bad news.
Anyway, can you ship 15 sets of replacement lights and an extra 30 sets?
Since it's Tuesday today, they should be on the DHL by Friday, right?
I'll send the premium fee for the LED via PayPal. For the next batch, upgrade the Crre XHP 50.3HI, 5,700K from CRI70 to CRI80. If we incorporate the CRI 85-rated clear LEDs, the results should be okay. You agree, right, Amy?
If Mark from Cutter Electronics in Australia and I call Andrew, the manager at WPG Hong Kong, he should be able to arrange it, right?
Could you lower the special LED assembly fee from US$5.00 to US$4.00? Think about it. 5/36 is painful, so please.
Regarding the delivery of the 36 units (three distinct models) received the week prior to last, the initial sales performance was strong, and the stock sold out immediately.
However, we have identified a critical technical failure in this batch. Unlike the previous model (High/Med/Low UI), the new driver configuration (Turbo/High/Med/Low/Strobe) is exhibiting severe instability. Specifically, we have observed the following anomalies:
Output involuntarily drops from Turbo directly to Low.
The mode transition from High is erratic; it is indistinguishable whether the unit will engage Turbo or Strobe.
We have confirmed these defects in 5 units internally. Consequently, we have already received RMA (Return Merchandise Authorization) requests for over 10 units from customers. This suggests a systemic quality control issue. Has there been any recent change in the production management or factory supervision?
To address this immediately, please arrange the following:
1. Replacement & New Order:
Please ship 15 replacement sets and an additional 30 new sets. Shipment must be dispatched via DHL by this Friday, Date. I will settle the premium LED costs via PayPal.
2. Specification Upgrade for Next Batch:
For the upcoming production, we require an upgrade of the Cree XHP 50.3 HI (5700K) emitter from CRI70 to CRI80. By integrating the CRI 85+ rated clear LEDs, we anticipate the optical performance will meet the required standard. I can coordinate directly with Mark at Cutter Electronics (Australia) and Andrew at WPG (Hong Kong) to facilitate this component procurement if necessary.
3. Cost Adjustment:
In light of the high failure rate (5 confirmed defects out of 36 units), we request a reduction in the selected Light Emitting Diode assembly fee from US$5.00 to US$4.00 per unit to mitigate our operational losses.
We await your urgent confirmation regarding the shipment schedule and the fee adjustment.
