Astonish your Customers With These Customer Service Tips Customer service today
is getting worse. Win customers over and you build your business for life.
Proven by the leader in the industry -- Nordstrom's. Nordstrom's customer
service keeps improving and they continue to drive others out of business
because of it. Here are six ways you can thrill customers and snatch a larger
market share from your competitors. ...Offer to do an extraordinary favor
Example: A customer of a moving firm wanted to ship a kitchen table and chairs
set to his son in a city 300 miles away. But the moving firm had a hefty weight
requirement and a high minimum fee. The firm's manager said he made regular
trips to that city. So he offered--at no cost--to load the set in his station
wagon and deliver it on his next trip. ...Under promise, over deliver A
well-known air freight company promises to deliver a package by 10 am the next
morning--but often delivers by 9 or 9:30 am. A local printing company always
finishes the job before the due date. These are companies customers can count
on. ...Give them a benefit they don't know exists If your business offers
coupons for certain items, discount those items for those purchases even if
customers don't have the coupons. ...Put concern above profit Only offer
customers items they can use Louis Vuitton
.
Don't sell them higher-priced products just to make a big sale. You'll win the
loyalty of customers if you look out for their best interest. ...Follow up after
the sale The most successful salespeople follow up regularly at scheduled
times--not when they have a spare moment. Help yourself follow up by keeping a
log of commitments made and when you promised to keep them. fashion designer
chenximei901...Comfort customers in time of need Let's discuss this with an
example. If a customer's air conditioning unit blinked out on the hottest
Saturday of the year. Have a backup plan for these type of emergencies. People
never forget it when you ease their comfort and will become your biggest raving
fan. Return their call no matter how busy you are or have a plan on how to
handle these calls. Work later than normal or have someone part-time and
on-call. Talk with them on how you can ease their comfort until you can make it
there. Ask if they would like to go to the mall or a movie where it is air
conditioned and you will call them when you arrive. It doesn't matter if you are
in the air conditioning and heating business or you're a consultant, think of
ways you can ease customer's comfort. And don't forget to advertise that as
well.
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