Latest on Shizuoka - TaaS Column 184
"Co-creation Project" - The Final Three Turbulent DaysThree Turbulent DaysIn my previous column, I reported that the Shizuoka TaaS Association, a general incorporated association, had successfully completed its seven-month demonstration project for 2025 under Ministry of Land, Infrastructure, Transport and Tourism's co-creation model demonstration operation project that dealt about , "Eliminating Gaps During Cruise Ship Port Calls and Updating Inbound Taxi Tourism." I wrote that column on 23rd ofMarch , but now I am ashamed of my own naivety. Indeed, we had completed the seven-month demonstration project, ended it on February 9th, submitted the final completion report on February 21st, and by March 26th, the review process was finished, and we were just waiting for the final figures for the subsidy amount to be announced. Those three days starting March 27th felt like they shortened my lifespan by ten years…Section Chief Shigemoto's InspectionOn Friday, March 27th, two large cruise ships, the “Celebrity Millennium” and the “Diamond Princess,” docked at Shimizu Port, and I was conducting my usual on-site sales activities at the port. That day, in particular, I had received a request from the Shizuoka Land Transport Bureau, and Mr. Shigeta, the head of the Passenger Transport Division of the Ministry of Land, Infrastructure, Transport and Tourism's Automobile Bureau, was coming to inspect Hinode Pier, so I was scheduled to explain the activities of TAAS. The division head and his delegation arrived in the early afternoon and inspected the site.Since we were at it, we also submitted three requests in writing. That day, two ships carrying over 2,000 passengers docked, so we were preoccupied with arranging taxi charters, picking up the taxis upon their return, and managing their operations. On the other hand,I didn't pay attention to the communication from the “Co-creation Project.” Looking back, I regret that I lacked awareness of the actual activities of consulting firms and other companies that undertake such national projects at the end of the fiscal year, yet I didn't realize the seriousness of the situation until the following morning, Saturday the 28th of March.An Email Stating that the Subsidy Was "Zero"...Although it was a Saturday, I went to the office and checked my email. I noticed an email from the co-creation project secretariat, and when I read the body of the email, it said, "As of 6 PM on Friday, March 27th, we have not received confirmation or reply to the subsidy payment request form. We are very sorry to inform you that the amount of the grant for this project will be 0 yen." For a moment, I was confused, and my heart started beating fast. What had happened? For this project to be completed, all payments related to the managing company had to be made in advance, and only after preparing receipts could the application for subsidy payment be submitted.Therefore, unlike companies with ample financial resources, a startup general incorporated association like ours has no choice but to rely on bank loans. The bank agreed to lend us an amounton the condition that we would receive public subsidies. The repayment deadline is April 10th, after the subsidies are disbursed. What should we do? Why were the subsidies cut to zero in the first place? Trying to control my turmoil, I looked back at the secretariat's emails and found a notification of the final review results that arrived at 12:46 on the 27th, the day before, instructing me to submit a payment request via my page using the payment invoice.The problem was that the deadline was set for 3:30 PM on that day. I was told to deal with it in just 2 hours and 44 minutes. However, that time slot overlapped with the time the Director of the Passenger Transport Division of the Ministry of Land, Infrastructure, Transport and Tourism was inspecting Shimizu Port, so I didn't think to check the email. I later realized that there was a voicemail from the secretariat at 3:35 PM on the 27th informing me that they had sent an email confirming the subsidy. In any case, as a result I was unable to send the payment invoice before the deadline of 3:30 PM on the 27th, and I was informed that the subsidy would be zero.Something must be done...In my distraught state, I knew I had to do something, so I reported the situation to GEMINI, who I had consulted with on various matters recently. GEMINI immediately suggested that I send an email to Shigemoto, the head of the Passenger Transport Division, who had inspected Shimizu Port the day before, to thank him and report the situation to him. Desperate, I emailed Shigemoto, and despite it being a Saturday holiday, he replied that the department in charge of the co-creation project was the Regional Transportation Division of the General Policy Bureau. Thankfully, I now knew who to approach. Following GEMINI's advice, I then wrote an email to the head of the Regional Transportation Division with an "urgent objection," explaining the circumstances that prevented me from submitting the payment request by the deadline yesterday and asking for his consideration. If the subsidy ends up being zero, not only will the company's survival be at risk, but we will also cause tremendous trouble for those who guaranteed the loan. Perhaps our desperate pleas were heard, because at 7:42 PM on the 29th, the following day, despite it being a Sunday, we received an email from a representative of the Regional Transportation Division of the Ministry of Land, Infrastructure, Transport and Tourism stating, "After reviewing the communication history between your organization and the secretariat, we have determined that the handling of this matter is undesirable, and therefore, we have instructed the secretariat to pay the final amount of the subsidy for this project today." We also received an email from the secretariat apologizing and confirming the payment. I was truly relieved, but at the same time, I am incredibly grateful to Passenger Section Chief Shigemoto and everyone in the Regional Transportation Section who took care of us despite it being a weekend holiday. I also want to thank President Sugimoto of Tokai Electronics for calmly handling the situation once again. And I would like to thank Gemini, the AI that has been acting as my strategist during this time. It may sound strange to thank an AI, but without its accurate advice on this situation, we may not have been able to reverse the decision to cut subsidies. Since GEMINI3 was released around October of last year, GEMINI has evolved from simply a means of gathering information to acting as an advisor and strategist through brainstorming. While I feel somewhat ashamed that I couldn't handle the situation on my own, it was undoubtedly the AI GEMINI that encouraged and supported me, telling me "Don't give up!" when I was distraught, and even prepared ideas for solutions and concrete means to implement them. Keeping up with the rapidly developing AI is challenging, but I was reminded once again that it will undoubtedly be a crucial factor in determining the success or failure of companies in the future.The Illegal Taxi Problem ReturnsI also asked Section Chief Shigemoto, who came to inspect Shimizu Port, about this, but there is a business that operates as a guide for foreigners using a white license plate without registering as a travel agency. As I mentioned in my previous column, stakeholders reported this business to both the Shizuoka Transport Bureau and the Shimizu Police Station, and even prepared a complaint, but recently theyhave received an official response from the Shimizu Police Station Traffic Division that the latter would not be treating it as a case. I presumeit is clearly illegal under the Travel Agency Act and the Road Transport Act, but judgingfrom the administrative decision made recently, I presume that Japan's tourism administration is having a big influence. In relation, there was a major revision to the Licensed Guide Interpreter Act in 2018, which made it possible for anyone to become a paid guide.Amidst the inbound tourism boom since 2012, the "Interpreter and Guide Business Act," enacted in 1949, was deemed insufficient to meet the demand, leading to deregulation. In this sense, the current issue of unlicensed taxi guides is probably an extension of this trend, reflecting real-world social needs rather than strict legal interpretation. If so, while we must certainly assert their legal illegality, we must also develop strategies to realistically counter them. They have a significant cost advantage due to the lack of legal constraints, but we must also create a system that can compete on cost by emphasizing safety, high quality, and utilizing taxi companies, especially Japanese-style ride-sharing services. Ultimately, consumer (inbound tourist) convenience and satisfaction are the core paramount. That's where the battle will be decided. (April 22, 2026)