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Measuring the Success of Your Website

Measuring the Success of Your Website: A Customer-Centric Approach to Website Management
By Hurol Inan
http://www.amazon.co.jp/exec/obidos/ASIN/1740096487/webanalytics-22

The only way to know if your website fills the needs of your customers, or drives them away, is to measure its effectiveness.

* A valuable resources for those businesses seeking to develop a website for the first time.
* Focuses on measuring and analyzing the business, rather than techincal, implications of the website.
* User friendly - does not use techincal jargon.