企業の求める情報技術(IT)への要求は、多岐に渡り、ますます厳しいものとなっています。絶え間なく変化し、業績が主導となる環境においては、あなたの知識と能力を証明する認定はますます必要されています。EXIN Inc Certification は国際的に展開する独立系のIT試験機関です。EXIN Inc Certificationに合格するためにex0-101は必須試験である。もしex0-101認定試験を合格したら、エンジニア個人、エンジニアを雇う企業双方に利点を与えます.ex0-101認定証明書を持つ利点として、技術者の生産性向上、サービスレベルの向上、技術レベル向上に対するモチベーション向上、サーバビジネスへの貢献、キャリア育成、自身のスキルアップ、認知度の向上が上げられます。こんな多くの利点があってからex0-101を受ける人がますます多くなります。KILLTEST最近多く受験者の需要に応じてex0-101問題集をリリースしました。
1. What are the three types of metrics that an organization should collect to support Continual Service
Improvement (CSI)?
A.Return On Investment (ROI), Value On Investment (VOI), quality
B.Strategic, tactical and operational
C.Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities
D.Technology, process and service
ANSWER: D
2. Which of the following is NOT a valid objective of Problem Management?
A.To prevent Problems and their resultant Incidents
B.To manage Problems throughout their lifecycle
C.To restore service to a user
D.To eliminate recurring Incidents
ANSWER: C
3. Availability Management is responsible for availability of the:
A.Services and Components
B.Services and Business Processes
C.Components and Business Processes
D.Services, Components and Business Processes
ANSWER: A
4. Contracts are used to define:
A.The provision of IT services or business services by a Service Provider
B.The provision of goods and services by Suppliers
C.Service Levels that have been agreed between the Service Provider and their Customer
D.Metrics and Critical Success Factors (CSFs) in an external agreement
ANSWER: B
5. Which of the following is NOT an example of Self-Help capabilities?
A.Requirement to always call the Service Desk for service requests
B.Web front-end
C.Menu-driven range of self help and service requests
D.A direct interface into the back-end process-handling software
ANSWER: A
6. Who owns the specific costs and risks associated with providing a service?
A.The Service Provider
B.The Service Level Manager
C.The Customer
D.The Finance department
ANSWER: A
7. Which of the following are types of communication you could expect the functions within Service
Operation to perform?
1. Communication between Data Centre shifts
2. Communication related to changes
3. Performance reporting
4. Routine operational communication
A.1 only
B.2 and 3 only
C.1, 2 and 4 only
D.All of the above
ANSWER: D
8. How many people should be accountable for a process as defined in the RACI model?
A.As many as necessary to complete the activity
B.Only one - the process owner
C.Two - the process owner and the process enactor
D.Only one - the process architect
ANSWER: B
1. What are the three types of metrics that an organization should collect to support Continual Service
Improvement (CSI)?
A.Return On Investment (ROI), Value On Investment (VOI), quality
B.Strategic, tactical and operational
C.Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities
D.Technology, process and service
ANSWER: D
2. Which of the following is NOT a valid objective of Problem Management?
A.To prevent Problems and their resultant Incidents
B.To manage Problems throughout their lifecycle
C.To restore service to a user
D.To eliminate recurring Incidents
ANSWER: C
3. Availability Management is responsible for availability of the:
A.Services and Components
B.Services and Business Processes
C.Components and Business Processes
D.Services, Components and Business Processes
ANSWER: A
4. Contracts are used to define:
A.The provision of IT services or business services by a Service Provider
B.The provision of goods and services by Suppliers
C.Service Levels that have been agreed between the Service Provider and their Customer
D.Metrics and Critical Success Factors (CSFs) in an external agreement
ANSWER: B
5. Which of the following is NOT an example of Self-Help capabilities?
A.Requirement to always call the Service Desk for service requests
B.Web front-end
C.Menu-driven range of self help and service requests
D.A direct interface into the back-end process-handling software
ANSWER: A
6. Who owns the specific costs and risks associated with providing a service?
A.The Service Provider
B.The Service Level Manager
C.The Customer
D.The Finance department
ANSWER: A
7. Which of the following are types of communication you could expect the functions within Service
Operation to perform?
1. Communication between Data Centre shifts
2. Communication related to changes
3. Performance reporting
4. Routine operational communication
A.1 only
B.2 and 3 only
C.1, 2 and 4 only
D.All of the above
ANSWER: D
8. How many people should be accountable for a process as defined in the RACI model?
A.As many as necessary to complete the activity
B.Only one - the process owner
C.Two - the process owner and the process enactor
D.Only one - the process architect
ANSWER: B