EXIN が広めるITサービス管理認証体系は世界で高い知名度が持ちます。EXINが提供する認証試験サービスはITIL, ISO/IEC 20000/SQM, MOF, ASLとTMapです。EXINは国際資格標準の創始と制定方面にきわめて重要な作用を果たしました。今まで、EXINは10種類言語で試験出来ます。EXINはITサービス管理ITIL 、ISO/IEC 20000、ISO27002、MOF、ASL、BSiL、とTMap方面の国際認証体系、それに、試験問題の研究と開発、授権、登録 、参考文献、試験と認証を含める全面的なIT試験の体系を提供します.
EX0-100の問題集を提供します
1. What is produced when Problem Management identifies the cause of a Problem and a workaround?
A. a Request for Change
B. a resolved Problem
C. a Known Error
D. one or more resolved incidents
Answer: C
2. Which process includes developing a recovery plan?
A. IT Service Continuity Management
B. Problem Management
C. Capacity Management
D. Availability Management
Answer:A
3. How does Problem Management differ from Incident Management?
A. Incident Management focuses on registration and Problem Management does not.
B. Problem Management focuses on restoration of service and Incident Management focuses on finding
the cause.
C. Incident Management focuses on restoration of service and Problem Management focuses on finding
the cause.
D. Problem Management generates reports and Incident Management does not.
Answer: C
4. Certain data is needed to describe an ITIL?process. This includes the objectives and the output. What
else is required?
A. activities
B. authorisations
C. environment
D. Configuration Management Database (CMDB)
Answer:A
5. Which information does Financial Management for IT Services extract from the Configuration
Management Database (CMDB)?
A. which equipment is being used by whom
B. where the equipment has been set up
C. which software version is being used
D. which equipment is causing incidents
Answer:A
6. Which of the following tasks is assigned to each process manager?
A. ensuring the smooth running of the process
B. setting up Service Level Agreements with the users
C. channeling data to Problem Management
D. following up on Incidents
Answer:A
7. Which of the following processes provides Problem Management with reports about the IT
infrastructure?
A. Financial Management for IT Services
B. Change Management
C. Configuration Management
D. Incident Management
Answer: C
8. Where can you find an overview of all IT services?
A. Operational Level Agreement (OLA)
B. Service Catalog
C. Service Level Agreement (SLA)
D. Service Window
Answer: B
9. Which item is required in the Post Implementation Review (PIR) of a Change?
A. whether the Change has achieved the intended goal
B. whether the CI registration in the Configuration Management Database (CMDB) is up-to-date
C. whether the Management of the IT department is satisfied with the implementation of the Change
D. to which Configuration Items (CIs) the Change relates
Answer:A