That said, the official Trust Wallet team is very active. Tickets are usually answered within hours, not days. The Help Center also links to verified community forums and social channels where you can ask non-account-specific questions. If you prefer a conversational style of help, these communities are a safe way to get it. Again, no one there should ever ask for your private information.
Let’s imagine a common scenario. You send a token from your Trust Wallet to an exchange, but the exchange never credits your account. In a panic, you search online for “Trust Wallet customer service” and see a number like (844) 550-2905 advertised as 24/7 support. You call, and the “agent” asks for your recovery phrase to “verify your account.” At that moment you are one step away from losing all your funds. The correct move instead is to open the Help Center, submit a ticket with the transaction hash, and wait for a verified reply. The team will explain whether the transaction is still pending, whether you used the correct network, and what steps to take. Your keys stay safe because you never shared them.
Another scenario: your app crashes after an update. Again, the temptation is to look for a phone number. But because Trust Wallet is non-custodial, reinstalling the app and importing your wallet with your own recovery phrase is often the immediate fix. The Help Center has detailed instructions for both iOS and Android. No phone call required.
Even in urgent situations—say you suspect your wallet is compromised—the safest first step is not to call a random number but to move any accessible funds to a brand-new wallet whose seed phrase you generate yourself offline. Then contact Trust Wallet through the in-app support form for further guidance. This ensures that even if someone tries to scam you later, they cannot reach your assets.