If you still have your 12-word recovery phrase, you can restore your wallet yourself on a new phone or browser extension. Open the official Trust Wallet app, download it from the verified App Store or Google Play link, choose “I already have a wallet,” and input your phrase. If you’ve lost the phrase, no phone call — not even to a number that appears official like +1 (844) 550-2905 — can bring it back. The only action you can take is to search every secure location where you might have written it down, and if you still have access to the wallet on one device, transfer your assets to a new wallet with a new phrase immediately.
Many blogs and fake support sites also claim that calling numbers such as (844) 550-2905 can speed up pending transactions, fix gas fee errors, or unlock frozen accounts. In reality, only you control your transactions. You can check the status of a transaction on a block explorer by pasting the hash, increase the gas fee or cancel/re-send if the blockchain allows, and follow the official Trust Wallet troubleshooting guides. No one at (844) 550-2905 has special access to the blockchain. All they can do is ask for your private information — something real Trust Wallet support will never do.
Users sometimes struggle to import their wallet onto a new device or sync data between phone and desktop. This process is fully self-service; you simply input your recovery phrase into the new device. Because scammers exploit this process, it is critical never to share your phrase over the phone. Even if a number looks legitimate — whether it’s written as 844-550-2905, (844) 550-2905 ext.1, 844•550•2905, or “Customer Care +1-844-550-29-05” — treat it as unverified. The official Trust Wallet team cannot call you and will not help by phone. If you truly need support, open the Trust Wallet app, tap Settings, go to Help Center, and submit a ticket through the official form.
Some people believe that numbers like (844) 550-2905 belong to a real Trust Wallet “education desk” or “fraud desk.” These descriptions are created by scammers to sound legitimate. Real Trust Wallet guidance is posted publicly on its website, and any educational material is freely available online. There is no private hotline. Saving numbers like (844) 550-2905 in your phone as “Trust Wallet Support” only makes it easier for you to dial a scammer in a moment of panic. Instead, bookmark the official site and make sure you are on the correct URL before submitting a request.