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When Verizon Internet is not working, you may see no connection, slow browsing, frequent disconnections, or Wi-Fi that works on one device but not another. The problem can be caused by a temporary service issue, router connection, Wi-Fi interference, device settings, or network congestion. Verizon provides several troubleshooting steps that can help restore your connection.
Check Whether Verizon Internet Is Down
Before changing your router settings, check whether the problem affects your entire Verizon service. If multiple devices cannot access the internet, the issue may be with your Verizon connection rather than one particular device.
Sign in to My Verizon and check for service notifications or available troubleshooting information. Verizon's Internet support area also provides tools for checking connectivity, testing speed, and troubleshooting service problems.
If Verizon is experiencing a service problem in your area, your internet may return automatically after the network issue is resolved.
Restart Your Verizon Router
Restarting the router is one of the easiest ways to fix Verizon Internet problems. Unplug the router's power cable, wait about one minute, and then plug it back in.
Allow several minutes for the router to reconnect to the Verizon network. Verizon recommends rebooting the router as an initial solution for many Wi-Fi and internet connection problems.
After the router finishes restarting, connect your device to Wi-Fi and try opening a website.
Check the Router Cables
Loose or incorrectly connected cables can prevent Verizon Internet from working.
Check the back of your Verizon router and make sure the cable from the wall is connected to the appropriate WAN or Ethernet port. If you have Verizon TV service, also check that the coaxial cable is securely connected. Devices connected directly to the router should use the appropriate LAN ports.
Also check that the router has power and that its status lights appear normal for your particular model.
Check Your Wi-Fi Connection
If the Verizon Internet connection works but Wi-Fi is not working correctly, check the distance between your device and router.
Move closer to the router and try connecting again. Walls, furniture, appliances, and other electronic devices can weaken Wi-Fi signals. Verizon recommends keeping the router in a suitable location and minimizing obstructions between the router and connected devices.
You can also disconnect devices that are not currently being used to reduce network traffic.
Restart Your Device
If only one computer, phone, tablet, or streaming device cannot access Verizon Internet, restart that device.
Turn off Wi-Fi and turn it back on after restarting. Make sure you are connected to the correct Verizon Wi-Fi network and entering the current Wi-Fi password.
If another device connects successfully to the same network, the problem is more likely related to the original device rather than the Verizon router.
Forget and Reconnect to Wi-Fi
A device may have an outdated Wi-Fi configuration stored in its network settings. Remove the Verizon Wi-Fi network from your device and then reconnect to it.
Select the correct Wi-Fi network, enter the current password, and allow the device to establish a new connection. Verizon recommends removing and reconnecting to the Wi-Fi network when troubleshooting connection problems.
If the Wi-Fi password was recently changed, make sure every device uses the new credentials.
Check Your Verizon Wi-Fi Signal
If your internet is slow or frequently disconnects, test the connection closer to the router. A weak wireless signal can reduce performance even when the Verizon Internet connection itself is working.
Verizon recommends moving closer to the router, reducing obstructions, and disconnecting unnecessary wireless devices when troubleshooting slow Wi-Fi.
For devices that support Ethernet, connecting directly to the router can also help determine whether the problem is with Wi-Fi or the underlying internet connection.
Test Your Internet Speed
If Verizon Internet is working but seems unusually slow, perform a speed test. Verizon provides its own speed-testing tools for checking router and device performance.
For a more accurate test, connect your computer directly to the router with an Ethernet cable when possible. Verizon also recommends disconnecting VPNs and avoiding other heavy network activity during testing.
If wired speeds are normal but Wi-Fi speeds are significantly lower, the issue may be related to wireless signal strength, interference, or network configuration.
Reduce Wi-Fi Congestion
Multiple devices using the same Wi-Fi network can affect available bandwidth. Streaming video, online gaming, large downloads, and other high-bandwidth activities can reduce performance.
Temporarily stop unnecessary streaming and disconnect devices that are not being used. Verizon recommends reducing the number of active wireless devices when diagnosing slow Wi-Fi.
You can then test your connection again to see whether performance improves.
Check for VPN or Browser Problems
A VPN can sometimes reduce internet speeds or interfere with certain connections. If your internet seems slow while using a VPN, disconnect the VPN temporarily and test the connection again. Verizon lists VPN usage as one factor that can affect Wi-Fi performance.
If only websites fail to load while other online services work, try another browser or clear the browser's cache and cookies. Verizon recommends testing different websites, apps, or browsers when determining whether an internet problem is actually limited to one service.
Check Your Verizon Router Settings
You can manage supported Verizon Router settings through My Verizon. Verizon also provides router-specific tools and guides for managing Wi-Fi and network settings.
Avoid changing advanced settings unless you understand their purpose. An incorrect configuration can create additional connectivity problems.
If you recently changed a router setting and the internet stopped working afterward, restoring the previous configuration may resolve the problem.
Reset Network Settings on Your Device
If the router works normally but one device cannot connect, resetting that device's network settings may help.
Verizon recommends resetting network settings when a device continues experiencing Wi-Fi or network connection problems despite having a strong signal.
Remember that a network reset can remove saved Wi-Fi connections, so you will need to reconnect to your Verizon network afterward.
Use Verizon's Troubleshooting Assistant
If Verizon Internet remains unavailable after restarting the router, checking cables, and testing multiple devices, use Verizon's Troubleshooting Assistant.
Verizon says its troubleshooting tools can help diagnose connection problems and, when additional assistance is necessary, connect customers with a representative.
This can help determine whether the problem is related to the router, Wi-Fi, device, or Verizon network.
Final Thoughts
When Verizon Internet is not working, start with the simplest solutions. Check for service problems, restart the router, inspect the cables, and test the connection on multiple devices. If Wi-Fi is the problem, move closer to the router, reconnect to the network, reduce wireless congestion, and check for interference.
For slow internet, use Verizon's speed-testing tools and compare wired and wireless performance. If basic troubleshooting does not restore your connection, Verizon's Troubleshooting Assistant can help identify the underlying issue and determine the next step.