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When the Verizon network is not working, you may experience no signal, dropped calls, unavailable mobile data, failed text messages, or unusually slow internet. The cause may be a Verizon network outage, weak coverage, network congestion, device settings, an account issue, or a problem with your SIM or eSIM. Verizon recommends checking network status first and then troubleshooting the device and connection.
Check Verizon Network Status
The first step is to determine whether Verizon is experiencing an outage. Sign in to My Verizon and look for a Network Notification. If Verizon is aware of an outage affecting your area, an alert can appear in your account.
If there is no notification, Verizon recommends checking its network-status information for possible outages. A network outage can affect voice, data, and messaging services across an affected area.
If an outage is confirmed, the problem may not be related to your individual device. Wait for Verizon to restore the affected network and then test your service again.
Restart Your Verizon Phone
If there is no reported outage, restart your phone. Turn the device completely off, wait several seconds, and turn it back on.
Restarting can establish a fresh connection with the Verizon network and may resolve temporary problems with calls, texts, or mobile data. Verizon includes restarting the device among its recommended network troubleshooting steps.
After restarting, check the signal indicator and try making a call or opening a website.
Turn Off Airplane Mode
Make sure Airplane Mode is turned off. When it is enabled, your phone cannot normally connect to cellular networks.
You can also turn Airplane Mode on for a few seconds and then turn it off to refresh the wireless connection. Wait for the Verizon signal to return before testing the network.
Verizon specifically recommends confirming that Airplane Mode is off when troubleshooting network problems.
Check Your Verizon Signal
Look at the signal bars on your device. If the signal is weak or inconsistent, move to an area with stronger coverage and try again.
Verizon notes that signal quality can be affected by distance from cell sites, buildings, construction, terrain, foliage, electronic interference, and other physical conditions. Network congestion can also temporarily reduce data speeds or affect calls.
If your Verizon service works normally after moving to another location, weak local coverage may be the reason for the problem.
Turn Off Wi-Fi When Testing Mobile Service
If you are trying to determine whether the Verizon cellular network is working, temporarily turn off Wi-Fi and Wi-Fi Calling. This makes sure your phone is actually using the Verizon cellular network during the test.
Verizon recommends disabling Wi-Fi and Wi-Fi Calling when checking whether a problem is related to the mobile network.
Then try making a call, sending a text, and opening a website using mobile data.
Check Your Verizon Mobile Data
If calls and messages work but mobile internet does not, check your cellular-data connection. Try another website or application to determine whether the issue affects the entire connection or only one service.
You can also try a different browser. Verizon recommends testing different websites, apps, or browsers when diagnosing mobile internet problems because the issue may be limited to a particular service.
If your connection remains unavailable despite having a strong signal, continue with the network troubleshooting steps below.
Check Your Verizon Account
An account issue can also prevent your Verizon service from working correctly. Sign in to My Verizon and check your Device Overview to confirm that your line is active.
Verizon recommends checking the account when troubleshooting a network problem. A suspended, disconnected, or recently changed account can affect calling and other network services.
If you recently changed your Verizon plan, restarting the phone can also help restore normal service.
Check Your SIM Card
A physical SIM that is damaged or improperly installed can interfere with network connectivity. If your device uses a physical SIM, check it for visible marks or scratches and make sure it is installed correctly.
Verizon advises checking the SIM when troubleshooting network problems and replacing a damaged SIM when necessary.
For an eSIM device, check your cellular settings and make sure the Verizon line is enabled.
Update Your Device Software
Outdated software can contribute to connectivity and calling problems. Check your phone for available system updates and install them when appropriate.
Verizon recommends making sure your device has the most recent software version during network troubleshooting.
After updating your device, restart it and test the Verizon network again.
Reset Network Settings
If Verizon is still not working even though you have a strong signal, resetting network settings may help.
On an iPhone, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
Android menu names vary by manufacturer, but the option is commonly found under system or connection settings. Verizon notes that resetting network settings can remove saved Wi-Fi networks and paired Bluetooth connections, so you may need to reconnect them afterward.
Fix Verizon Wi-Fi Problems
If the problem involves Verizon Home Internet or Wi-Fi rather than mobile service, restart your router. Unplug the router, wait about a minute, and reconnect it.
Also check the cables and make sure the WAN connection is properly connected. Verizon recommends restarting the router as an initial solution for many home internet connection problems.
If several devices have the same Wi-Fi problem, the issue is more likely related to the router, home connection, or Verizon service.
Troubleshoot Verizon Calling Problems
If you cannot make calls or calls are dropping, check your signal, Airplane Mode, Wi-Fi Calling, and account status.
Verizon explains that failed calls can result from IPvanish Customer Service weak coverage, network congestion, account problems, device settings, or network disruptions.
If your phone has a weak signal everywhere you go, use Verizon's Troubleshooting Assistant to investigate whether the device or network requires additional attention.
Use Verizon's Troubleshooting Assistant
If the basic solutions do not fix the problem, Verizon's Troubleshooting Assistant can help diagnose network and device issues. Verizon states that its troubleshooting tools can guide customers through common problems and provide additional assistance when necessary.
This can be useful when your Verizon service remains unavailable after restarting the phone, checking coverage, and verifying your account.
Final Thoughts
When the Verizon network is not working, first check for an outage and confirm that your device has adequate coverage. Restart the phone, turn off Airplane Mode, disable Wi-Fi temporarily when testing cellular service, and check your account and SIM.
If the problem continues, update your device software or reset the network settings. For Verizon Home Internet, restarting the router and checking its connections can help. When these solutions do not resolve the problem, Verizon's Troubleshooting Assistant can help identify whether the issue is related to your device, account, or network.