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When Verizon service is not working, you may be unable to make calls, send messages, use mobile data, or connect to the internet. The problem can be caused by a network outage, weak coverage, device settings, account issues, outdated software, or Wi-Fi problems. Verizon recommends checking for outages first and then troubleshooting the device and connection.
Check for a Verizon Service Outage
The first step is to determine whether Verizon is experiencing an outage in your area. Sign in to My Verizon and look for a Network Notification. Verizon says that when it is aware of an outage affecting your area, an alert can appear in your account with information about affected services and repair status.
If an outage is confirmed, the problem may not be related to your phone. Wait for Verizon to restore the network and then test your service again.
Restart Your Verizon Device
If there is no reported outage, restart your phone. Turn it off completely, wait several seconds, and turn it back on.
Restarting can refresh your connection to the Verizon network and may resolve temporary problems with calls, messages, or mobile data. Verizon recommends restarting the device as part of its network troubleshooting process.
After restarting, check your signal bars and try using your Verizon service again.
Turn Airplane Mode Off
Make sure Airplane Mode is disabled. When Airplane Mode is enabled, your device cannot normally connect to cellular networks.
If Airplane Mode is already off, you can turn it on briefly and then turn it off again. This can refresh the wireless connection. Wait a few moments after disabling it and check whether your Verizon signal returns.
Verizon specifically lists checking Airplane Mode as one of the basic steps for troubleshooting service problems.
Check Your Verizon Signal
Look at the signal indicator on your phone. If the signal is weak or inconsistent, move to a location with better coverage and try again.
Verizon explains that signal quality can be affected by distance from network sites, buildings, construction, terrain, foliage, and other obstructions. Network congestion can also temporarily reduce performance when many people are using the network in the same location.
If Verizon works normally after moving to another location, poor local coverage may be contributing to the problem.
Fix Verizon Mobile Data
If calls and text messages work but mobile internet does not, check your cellular-data connection. Try opening another website or application to determine whether the issue affects your entire connection or only a particular service.
You can also try another browser. Verizon recommends testing other websites, applications, or browsers when diagnosing mobile internet problems. Clearing browser cache and cookies can also help when only certain websites fail to load.
Check Your Verizon Account
Your service may not work if there is an issue with your mobile line or account. Sign in to My Verizon and check your Device Overview to confirm that the line is active.
Verizon notes that account changes, suspended or disconnected service, and other account-related issues can affect calling and network access.
If you recently changed your plan or transferred a number to Verizon, some services may require additional time to become fully active.
Check Your SIM Card
A damaged or improperly installed SIM can prevent your device from connecting to Verizon.
If your phone uses a physical SIM card, check it for visible damage or scratches and make sure it is installed correctly. Verizon recommends checking the SIM when troubleshooting a device that has lost network service.
For devices using an eSIM, check the cellular settings and make sure the Verizon line is enabled.
Update Your Device Software
Outdated software can contribute to network and calling problems. Check your device for available system updates and install them when appropriate.
Verizon recommends keeping device software up to date when troubleshooting network issues. After installing an update, restart your phone and test the service again.
Reset Network Settings
If Verizon service continues to fail even though you have a strong signal, resetting your network settings may help.
On an iPhone, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
On Android, the exact menu varies by manufacturer, but the option is generally found under system or connection settings. Verizon notes that resetting network settings can remove saved Wi-Fi networks and paired Bluetooth devices, so those connections will need to be configured again.
Troubleshoot Verizon Wi-Fi
If your Verizon Home Internet or Wi-Fi is not working, check whether multiple devices have the same problem. If several devices cannot connect, restart the router by unplugging it, waiting about one minute, and plugging it back in.
Also check the router cables and make sure the WAN connection is properly connected. Verizon recommends rebooting the router as an initial troubleshooting step for many internet connection problems.
If only one device has trouble connecting, forget the Wi-Fi network and reconnect using the correct credentials.
Fix Verizon Calling Problems
If you cannot make or receive calls, check your signal, Airplane Mode, Wi-Fi Calling, call forwarding, blocked numbers, and device software.
Verizon notes that failed or dropped calls can result from weak coverage, network congestion, account issues, device settings, or an outage.
If your device continues to have calling problems everywhere you go, use Verizon's Troubleshooting Assistant to identify a possible device or network issue.
Use Verizon's Troubleshooting Assistant
If the basic solutions do not restore service, Verizon's Troubleshooting Assistant can help diagnose network and device problems. Verizon says its troubleshooting tools can resolve many common issues and provide additional assistance when needed.
You can use the tool for problems involving mobile service, internet connections, calls, and other device-related issues.
Final Thoughts
When Verizon service is not working, start by checking for an outage and confirming that your device has a reliable signal. Restart the phone, turn off Airplane Mode, check your account and SIM, and make sure your software is updated.
For persistent problems, resetting IPvanish Customer Service network settings or restarting your Verizon router can help. If service still does not return, Verizon's Troubleshooting Assistant can help determine whether the issue is related to your device, account, connection, or the Verizon network.