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When Verizon is not working properly, you may experience problems with calls, text messages, mobile data, Wi-Fi, or your overall network connection. The cause can range from a temporary network outage to weak coverage, device settings, account issues, or a SIM problem. Verizon provides several troubleshooting tools and recommends checking the network, device, and account before seeking additional assistance.
Check Verizon Network Status
Start by checking whether Verizon is experiencing an outage in your area. A network outage can affect voice calls, messaging, mobile data, or Verizon Home Internet.
Sign in to My Verizon and look for a Network Notification. Verizon says that if it is aware of an outage affecting your area, an alert can appear in your account. You can also check Verizon's network-status resources for information about affected services and repair progress.
If an outage is confirmed, the issue may not be related to your device. In that case, service should return after Verizon resolves the network problem.
Restart Your Device
If no outage is reported, restart your phone. Turn it off completely, wait several seconds, and then turn it back on.
Restarting can refresh the connection between your device and the Verizon network. Verizon recommends restarting the device as a basic troubleshooting step for connection and calling problems.
After restarting, check your signal and try making a call, sending a message, or opening a website.
Turn Off Airplane Mode
Check your phone to make sure Airplane Mode is disabled. When Airplane Mode is active, your device cannot normally connect to cellular networks.
If Airplane Mode is already off, you can briefly turn it on and then turn it off again to refresh the wireless connection. Wait a few moments for the Verizon signal to return before testing your service.
Verizon specifically recommends confirming that Airplane Mode is off when troubleshooting network and calling issues.
Check Your Verizon Signal
Look at the signal indicator on your phone. A weak or inconsistent signal can cause dropped calls, slow data, and difficulty connecting to Verizon services.
Signal quality can be affected by distance from cellular sites, buildings, construction, terrain, foliage, electronic interference, and other physical conditions. Network congestion can also temporarily reduce performance when many IPvanish Customer Service people are using the same area of the network.
Try moving outdoors or to another location with stronger coverage and test Verizon again.
Troubleshoot Verizon Mobile Data
If calls and messages work but mobile internet does not, check your cellular-data connection. Try opening a different website or application to determine whether the problem affects the entire connection or only one service.
You can also try another browser. Verizon recommends testing other websites and apps when diagnosing internet problems because the issue may be limited to a particular website or application.
If your mobile data remains unavailable despite having a strong signal, check your device's network settings.
Reset Network Settings
Incorrect network settings can prevent a phone from connecting correctly to Verizon. Resetting network settings can help when you have persistent connection problems, dropped calls, or Wi-Fi and Bluetooth issues.
On an iPhone, the general path is Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
Android menu names vary by manufacturer, but the network-reset option is commonly found under system or connection settings.
Be aware that resetting network settings can remove saved Wi-Fi networks and paired Bluetooth devices, so you may need to reconnect them afterward.
Fix Verizon Wi-Fi Problems
If Verizon Wi-Fi is not working, first check whether other devices connected to the same network are also affected.
If multiple devices cannot connect, restart the Wi-Fi router and wait for it to reconnect. Verizon recommends rebooting the router as an initial step when Wi-Fi connectivity is causing problems.
If only your phone has a problem, forget the Wi-Fi network and reconnect using the correct password. Moving closer to the router can also improve the connection.
Check Verizon Calling Problems
If Verizon calls are not working, check your signal, Airplane Mode, Wi-Fi Calling settings, and device software.
Dropped or failed calls can also result from network congestion, account restrictions, recent plan changes, or an inactive or suspended mobile account. Verizon recommends restarting the phone after certain plan changes and checking account status when calling problems continue.
If incoming calls are not working, also check Do Not Disturb, blocked numbers, call forwarding, and other calling settings.
Check Your Verizon Account
Sometimes Verizon service problems are related to the account rather than the device. Sign in to My Verizon and check whether your line is active or whether there are account notifications.
Verizon recommends checking the Device Overview section in My Verizon to confirm that your line is active. Account-related issues, including a suspended or disconnected line, can prevent a device from connecting to the network.
Check Your SIM or eSIM
If your phone displays a SIM-related error or cannot connect to Verizon, check whether the SIM or eSIM is properly associated with your active line.
Verizon explains that a physical SIM or eSIM identifies the services a device can access on its network. Account status, SIM problems, or other restrictions can prevent the device from connecting properly.
If you have a physical SIM, inspect it for visible damage and make sure it is properly installed.
Update Your Device Software
Outdated software can contribute to network and calling problems. Check your phone for available software updates and install them when appropriate.
Verizon recommends keeping the device software current when troubleshooting network issues. After updating, restart the phone and test your Verizon services again.
Use Verizon's Troubleshooting Assistant
If Verizon is still not working after trying the basic solutions, use Verizon's Troubleshooting Assistant. Verizon says its Troubleshooter can help diagnose many device and network problems and can connect you with additional support if the issue is not resolved.
The troubleshooting tool can be especially useful when the problem continues across different locations or after restarting and resetting network settings.
Final Thoughts
Troubleshooting Verizon not working issues starts with determining whether the problem is caused by a network outage or your individual device. Check Verizon's network status, restart your phone, turn off Airplane Mode, verify your signal, and test your mobile data or Wi-Fi connection.
If the problem continues, check your Verizon account, SIM or eSIM, device software, and network settings. Resetting network settings can resolve persistent connection problems, while Verizon's Troubleshooting Assistant can provide additional help when basic solutions do not work.