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If Verizon is not working today, the problem may be caused by a temporary network outage, weak coverage, device settings, account issues, or a problem with your Wi-Fi or mobile connection. Verizon provides network-status and troubleshooting tools that can help determine whether the issue is affecting your area or only your device.
Check If Verizon Is Down Today
Before changing settings on your phone, check whether Verizon is experiencing a network outage. Sign in to My Verizon and look for a Network Notification. If Verizon is aware of an outage affecting your area, an alert can appear in your account.
You can also use Verizon's network-status tool to check for network issues in your area. Verizon explains that a network outage can affect voice, messaging, and data services across multiple devices or locations.
If there is a confirmed outage, the problem may not be related to your phone. In that situation, wait for Verizon to restore the affected service and then test your connection again.
Restart Your Verizon Phone
If no outage is reported, restart your phone. Turn the device off completely, wait a few seconds, and turn it back on.
Restarting can refresh the device's connection to the Verizon network and may resolve temporary calling, messaging, or mobile-data problems. Verizon lists restarting the device as one of its recommended steps for network troubleshooting.
After restarting, check your signal and try making a call or opening a website.
Turn Airplane Mode Off
Check that Airplane Mode is disabled. If it is enabled, your phone may not connect normally to the cellular network.
You can also briefly turn Airplane Mode on and then off to refresh the wireless connection. Wait a few moments after disabling it for the Verizon signal to return.
Verizon specifically recommends confirming that Airplane Mode is off when troubleshooting network outages and connection problems.
Check Your Verizon Signal
Look at the signal indicator on your phone. If the signal is weak or missing, move to an area with better coverage and test Verizon again.
Buildings, construction, terrain, foliage, electronic interference, and distance from cellular sites can affect signal quality. Verizon notes that weak coverage is different from a broader network outage.
If your phone works normally after moving to another IPvanish Customer Service location, poor local coverage may be the reason Verizon was not working properly.
Fix Verizon Mobile Data
If calls and text messages work but mobile internet does not, check your cellular-data connection. Try opening another website or application to determine whether the problem affects your entire connection or only one service.
If possible, switch between Wi-Fi and cellular data. You can also try another browser if only websites are failing to load. Verizon recommends testing other services and browsers when diagnosing mobile internet problems.
Restart Your Verizon Router
If you mean Verizon Home Internet is not working today, restart your router. Disconnect the router from power, wait about a minute, and reconnect it.
Check the cables and make sure the router's WAN connection is properly connected. Verizon recommends restarting the router and checking physical connections when troubleshooting home internet problems.
If several devices connected to the same Wi-Fi network cannot access the internet, the issue may be related to the router, home connection, or Verizon service rather than an individual device.
Check Your Verizon Account
Sign in to My Verizon if you can access the internet through another connection. Check for account notifications, service information, or other messages that could explain why your service is unavailable.
My Verizon allows eligible customers to manage their account, devices, plans, billing, and support information. Service Central within My Verizon also provides help for devices, billing, internet services, purchases, and account activity.
Update Your Phone Software
An outdated device can sometimes cause connectivity problems. Check your phone for available system updates and install them if appropriate.
Verizon recommends using the most recent device software when troubleshooting network problems. After updating, restart the phone and check whether your Verizon connection has returned.
Reset Network Settings
If Verizon still is not working despite having a strong signal, resetting network settings may help.
On an iPhone, the network-reset option is generally found under Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
On Android, the exact menu can vary by manufacturer, but the option is commonly located under system or connection settings.
Keep in mind that resetting network settings can remove saved Wi-Fi networks and paired Bluetooth connections, so you may need to reconnect them afterward.
Check for Local Network Congestion
Sometimes Verizon may appear to be working but your data connection can become unusually slow. Network congestion can happen when many people are using the network in the same location, such as during a major event.
Verizon notes that increased network traffic can reduce data speeds temporarily. Moving to a less congested location may improve the connection.
Use Verizon's Troubleshooter
If the basic fixes do not work, use Verizon's Troubleshooting Assistant. Verizon says its troubleshooting tools can help diagnose common device and network problems and, when additional assistance is needed, connect customers with a representative.
You can also check Verizon's network-status resources to determine whether the problem is specific to your location.
What If Verizon Comes Back but Still Doesn't Work?
If Verizon reports that an outage has been resolved but your phone still has no service, restart the device. Verizon states that a device should normally reconnect automatically after a network outage, but restarting can establish a new connection if service does not return normally.
If the problem continues after the network is restored, use Verizon's device Troubleshooter to determine whether your phone, SIM, settings, or account requires additional attention.
Final Thoughts
When Verizon is not working today, first check for a network outage before changing your device settings. If there is no reported outage, restart your phone, turn off Airplane Mode, check your signal, test mobile data, and restart your Verizon router if you use home internet.
Updating your device, checking your account, and resetting network settings can also resolve many connection problems. If none of these solutions work, Verizon's network-status tools and Troubleshooting Assistant can help identify the underlying issue and guide you toward the appropriate solution.