Jiangmen City Council to receive Mr. District online complaints, claims that in February 27th this year in a courier company under the business office for airmail parcel to the Australian business, three weeks after the package has not yet been sent to the destination, to the business office understanding that the courier company to the general water overland mail, take one to three months to arrive.
Mr. Qu, the package was the Australian relatives in Jiangmen custom for the wedding wearing cheongsam and other relevant items, time delay, relatives have to be prepared in australia. Therefore, Mr. Qu that the express company should compensate for the loss of 1000 yuan, but the courier company only promised to return air and water land postal law postage difference. Under Mr. Qu repeatedly for express company consultations fail, helpless, had to resort to the city council. After receiving complaints, the relevant data to City Council staff rapid consolidation area complained, forwarded to the handling of the Jiangmen postal administration through the Internet, many contact with Mr. District, with the postal administration of follow-up, the express company finally agreed to pay 800 yuan over the case of consumer disputes,
Now the international shipping package is becoming more and more common, need to foreign mail please pay more attention to the public. Do not know the rules, the first to ask. Members of the public to overseas mail parcels before, if not very clear rules, the best first to understand the post office counter service personnel to consult or through the Internet related provisions. The attention of international parcel weight, size limits and prohibitive provisions; the content of the document to clear out. Attention should be paid to the international mail cover writing requirements, international mail cover format of writing should be in accordance with the provisions of the Universal Postal Union; meet the express of consumer disputes, can directly call the postal administration of 020- 12305 or the City Council to follow up.