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"Book Synopsis :
Ouch! Did I really say that? What was I thinking? It's uncomfortable to go into a tenuous situation blind and fumbling for words. That's why people run from conflict.Rather than avoid these situations, The Conflict Resolution Phrase Book can help you prepare for and embrace them. Sometimes you just need a prompt to say the right thing, and that's what this book will do. Using it you'll learn:Positive things to say when initiating or responding to difficult conversations and situationsHow to find and craft language to start a sensitive conversationThe right words to positively influence the situationThe more you practice, the better you'll become. Having this book at your fingertips will give you the confidence that the words will come out right. The Conflict Resolution Phrase Book is a natural complement to the author's previous book, The Essential Workplace Conflict Handbook.
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