Four monetary research study firms ... Decades of collective management ... and countless customers worldwide ... Now combined under one roofing ... Legacy Research study Group.
City Parkville, MD Profession Level Please choose from the left-hand column Function Please select a filter from the left-hand column Industry Publishing and Printing.
Sadly this browser is not supported. Please use a current variation of Chrome, Firefox, Safari or Edge to view BBB.org. BBB remains operational and concentrated on serving our organization neighborhood. Read more. Publishers, Customer Evaluations are not used in the calculation of BBB Ranking problems closed in last 3 years grievances closed in last 12 months, Consumer Evaluations are not utilized in the computation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Service, BBB File Opened:10/ 20/2020Email Addresses, Email this Service, Primary1 Customer Complaints10/26/2020I am a life time member. I have actually not been able to receive a single email from any publication that I have belonged to for months now.
Initially they informed me they will look into it. Then I was told the system was sending it to an incorrect email address. This happened a number of times after I was told my e-mail address had actually been upgraded. Then they told me they will do an escalated case to trace my e-mail issue, I waited a week, no updates. Then I was informed my original e-mail service - protonmail. com is not compatible. Then I altered my e-mail to a yahoo e-mail address they said would provide me no problems. I wait, still nothing. Then they tell me it was because https://matthew-sharpe.net/ I had actually not whitelisted the services in my account, which I then did.
I called once again and they told me that the services which I was asking about were not part of my subscription, however when I insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, usual runaround. Upon logging into the website, I can see which services sent out updates at what time, however then client service tells me on their end, it shows nothing was sent out and they don't know when they go out by means of email. When I asked for a manager or different contact information, they stated they don't have any.
I paid near 5 figures for these lifetime subscriptions total, and I am not even getting them to date. This is too time consuming, aggravating, and terrible client service. I am part of other investment advisories and they have the capability and resources to rapidly fix any issues. Nothing even close to outright incompetence I have experienced here. I would rate your service as a NEGATIVE 10 out of 10.Check out MorePreferred Result, Other (needs description) I would like somebody from the business to personally call me with a resolution of these issues and an apology and some kind of compensation for ALL THIS HASSLE As far as your customer service dept, you need to fire all of them and restructure the dept.