4 monetary research firms ... Years of collective management ... and countless customers worldwide ... Now combined under one roofing ... Legacy Research Group.
City Parkville, MD Profession Level Please choose from the left-hand column Function Please choose a filter from the left-hand column Market Publishing and Printing.
Sadly this browser is not supported. Please utilize a recent variation of Chrome, Firefox, Safari or Edge to see BBB.org. BBB stays functional and concentrated on serving our business neighborhood. Find out more. Publishers, Client Evaluations are not utilized in the estimation of BBB Score grievances closed in last 3 years grievances closed in last 12 months, Customer Evaluations are not used in the estimation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Service, BBB File Opened:10/ 20/2020Email Addresses, Email this Company, Primary1 Client Complaints10/26/2020I am a lifetime member. I have actually not been able to get a single e-mail from any publication that I have belonged to for months now.
First they informed me they will check out it. Then I was told the system was sending it to a wrong e-mail address. This occurred several times after I was told my email address had actually been updated. Then they informed me they will do an escalated case to trace my email concern, I waited a week, no matthew-sharpe.net/ updates. Then I was informed my original e-mail service - protonmail. com is not suitable. Then I altered my e-mail to a yahoo email address they said would give me no problems. I wait, still nothing. Then they inform me it was because I had actually not whitelisted the services in my account, which I then did.
I called once again and they told me that the services which I was asking about were not part of my subscription, but when I insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, usual runaround. Upon logging into the website, I can see which services sent out updates at what time, however then customer support informs me on their end, it shows nothing was sent and they don't understand when they head out through email. When I requested a manager or different contact information, they stated they do not have any.
I paid near 5 figures for these lifetime subscriptions overall, and I am not even getting them to date. This is too time consuming, discouraging, and dreadful customer care. I belong to other financial investment advisories and they have the capability and resources to rapidly resolve any problems. Absolutely nothing even near to absolute incompetence I have actually experienced here. I would rate your service as a NEGATIVE 10 out of 10.Learn moreDesired Result, Other (needs explanation) I would like somebody from the business to personally call me with a resolution of these issues and an apology and some kind of settlement for ALL THIS INCONVENIENCE As far as your customer support dept, you need to fire all of them and restructure the dept.