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試験番号：EX0-117問題集
試験科目：EXIN 「ITIL Foundation (syllabus 2011)」
EXIN EX0-117認証試験に合格することが簡単ではなくて、EXIN EX0-117証明書は君にとってはIT業界に入るの一つの手づるになるかもしれません。しかし必ずしも大量の時間とエネルギーで復習しなくて、弊社が丹精にできあがった問題集を使って、試験なんて問題ではありません。
EX0-117試験はEXINの認定試験の一つですが、もっとも重要なひとつです。EXINのEX0-117の認定試験に合格するのは簡単ではなくて、Pass4TestはEX0-117試験の受験生がストレスを軽減し、エネルギーと時間を節約するために専門研究手段として多様な訓練を開発して、Pass4Testから君に合ったツールを選択してください。
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NO.1 Which of the following BEST describes service strategies value to the business?
A. Allows higher volumes of successful change
B. Reduction in unplanned costs through optimized handling of service outages
C. Reduction in the duration and frequency of service outages
D. Enabling the service provider to have a clear understanding of what levels of service will make their
customers successful
Answer: D
EXIN練習問題 EX0-117認定資格 EX0-117練習問題 EX0-117
NO.2 Which of the following is an objective of business relationship management?
A. To identify patterns of business activity
B. To ensure high levels of customer satisfaction
C. To secure funding to manage the provision of services
D. To ensure strategic plans for IT services exist
Answer: B
EXIN EX0-117認証試験 EX0-117 EX0-117練習問題 EX0-117
NO.3 The design of IT services requires the effective and efficient use of "the four Ps". What are these four
Ps?
A. People, process, partners, performance
B. Performance, process, products, plans
C. People, process, products, partners
D. People, products, plans, partners
Answer: C
EXIN EX0-117 EX0-117過去問 EX0-117問題集 EX0-117
NO.4 Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
A. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is oftenundocumented
B. Public frameworks are always cheaper to adopt
C. Public frameworks are prescriptive and tell you exactly what to do
D. Proprietary knowledge has been tested in a wide range of environments
Answer: A
EXIN過去問 EX0-117練習問題 EX0-117 EX0-117認定証
NO.5 Which of the following options is a hierarchy that is used in knowledge management?
A. Wisdom - Information - Data - Knowledge
B. Data - Information - Knowledge - Wisdom
C. Knowledge - Wisdom - Information - Data
D. Information - Data - Knowledge - Wisdom
Answer: B
EXIN EX0-117 EX0-117過去問 EX0-117過去問
NO.6 Which process or function is responsible for monitoring activities and events in the IT infrastructure.?
A. Service level management
B. IT operations management
C. Capacity management
D. Incident management
Answer: B
EXIN認定証 EX0-117過去問 EX0-117 EX0-117問題集 EX0-117
NO.7 Which two processes will contribute MOST to enabling effective problem detection?
A. Incident and financial management
B. Change and release and deployment management
C. Incident and event management
D. Knowledge and service level management
Answer: C
EXIN過去問 EX0-117問題集 EX0-117 EX0-117参考書 EX0-117 EX0-117認証試験
NO.8 At which stage of the service lifecycle should the processes necessary to operate a new service be
defined?
A. Service design: Design the processes
B. Service strategy: Develop the offerings
C. Service transition: Plan and prepare for deployment
D. Service operation: IT operations management
Answer: A
EXIN認証試験 EX0-117認定証 EX0-117
NO.9 Which role is responsible for carrying out the activities of a process?
A. Process owner
B. Change manager
C. Service manager
D. Process practitioner
Answer: D
EXIN練習問題 EX0-117練習問題 EX0-117認定証 EX0-117
NO.10 Which of the following would be used to communicate a high level description of a major change that
involved significant cost and risk to the organization?
A. Change proposal
B. Change policy
C. Service request
D. Risk register
Answer: A
EXIN EX0-117認証試験 EX0-117認定資格 EX0-117認定証