International Group & Help Desk Agent (Italian Speaking)
Division: Commercial
Department: International Help Desk
Location: Kifissia
Type of Employment: Full-time
Deadline: 11/04/2023
About us
AEGEAN Airlines, based in Athens, Greece, is a member of the Star Alliance Group since 2010 and a proud winner of 12 SKYTRAX World Airline awards for ‘Best Regional Airline in Europe’. Our employees have been instrumental in our success, through seeking to channel their energy and motivation into the challenging industry of aviation, providing services of high standards across all travel stages and contributing to the continuous improvement of our products. We are looking for enthusiastic, talented and dedicated individuals, who can drive our organization forward.
If you wish to explore the exciting world of aviation, join our team!
About the role
There is currently a job opening “International Group & Help Desk Agent” in the Department of International Help Desk. As an International Group & Help Desk Agent you will report to International Group & Help Desk Team Leader and will be responsible for supporting Italian travel agents in Italian market and handle their group requests. If you are passionate about tourism and networking with international travel agencies, this job is for you!
What you will do:
- Respond to Italian travel agents on issues with respect to flight reservations, tickets and EMDs (Electronic Miscellaneous Documents)
- Handle timely helpdesk issues with the interaction of Italian sales
- Assist and guide via telephone, e-mail and Aegean Hub the Italian travel agents according to company’s procedures and policy
- Process ad-hoc groups and group series for Italian market
- Work towards qualitative and quantitative growth of group business with the interaction of Italian sales
- Provide reports regarding the help desk & the group business and filing of requests/approvals
- Provide F1 (Farelogix) assistance and guidance to the travel agents in all markets
You fit, if you cover the following requirements:
- Bachelor’s degree in Tourism
- At least 1 year working experience with reservations systems at either an airline or travel agency
- Native or excellent knowledge of Italian
- Fluency in oral and written Greek and English
- Knowledge of one of the following languages will be considered as an asset: German or/and French or/and Spanish
- Good knowledge of Microsoft Office
And you have competence in:
- Building long-lasting relationships with team members and partners
- Resolving issues with a customer-focused orientation
- Striving for the best results for the company’s business needs
- Working under pressure, managing changing priorities and meeting deadlines
- Committing strongly to guidelines and procedures
If you pursue your career journey with Aegean, on top of a challenging job, we offer:
- A working environment where you feel valued and appreciated
- Excellent career and development opportunities within the organization
- Flight tickets
- Private health insurance scheme
If this looks like an interesting opportunity for you,
send us your application now!
Your application shall contain CV in English language and is to be submitted until the 11th of April, 2023. All applications will be treated as strictly confidential.
Please note that only shortlisted candidates will be contacted.
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