Service Desk Agent
Division: Ground Operations
Department: Passenger Services
Location: Athens Airport
Type of Employment: Full-time, 24/7 in shifts
Deadline: 24/04/2023
About us
AEGEAN Airlines, based in Athens, Greece, is a member of the Star Alliance Group since 2010 and a proud winner of 12 SKYTRAX World Airline awards for ‘Best Regional Airline in Europe’. Our employees have been instrumental in our success, through seeking to channel their energy and motivation into the challenging industry of aviation, providing services of high standards across all travel stages and contributing to the continuous improvement of our products. We are looking for enthusiastic, talented and dedicated individuals, who can drive our organization forward.
If you wish to explore the exciting world of aviation, join our team!
About the role
There is currently a job opening “Service Desk Agent” in Athens Airport. As a Service Desk Agent, you will be responsible to handle any aspect of reservations and ticketing actions upon request from the passengers. If you are eager to offer excellent customer service by attending to passengers’ needs, this role is for you!
What you will do:
- Meet and greet passengers in a polite and friendly manner
- Provide guidance to passengers for check in, baggage drop off, connecting flight, arrival procedures
- Give accurate information on various queries including regulatory requirements and airport services
- Assist passengers of disrupted flights according to company’s policies and procedures
- Report on service inconsistencies, daily sales and shifts
- Promote Ancillary services to the passengers offered by the company
- Identify trends in passengers’ queries, complaints, trends, requests and report them
- Liaise and work as a team with other departments to ensure passenger needs are met and served according to company’s standards
- Provide sales and shift reports daily in an accurate manner
You fit, if you cover the following requirements:
- High School Diploma
- Fluency in oral and written English
- Good knowledge of MS Office
And you have competence in:
- Communicating effectively in a structured manner
- Demonstrating positivity
- Resolving issues with a customer-focused orientation
- Teamwork and collaboration
- Thinking in a proactive way
- Following company’s rules and procedures, demonstrating commitment
- Flexibility and adaptability
If you pursue your career journey with Aegean, on top of a challenging job, we offer:
- A working environment where you feel valued and appreciated
- Excellent career and development opportunities within the organization
- Flight tickets
- Private health insurance scheme
- Other benefits will be offered according to the role
If this looks like an interesting opportunity for you,
send us your application now!
Your application shall contain CV in English language and is to be submitted until the 24th of April 2023. All applications will be treated as strictly confidential.
Please note that only shortlisted candidates will be contacted.
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