資格こそ、能力の証です ！
企業の求める情報技術(IT) への要求は、多岐に渡り、ますます厳しいものとなっています。絶え間なく変化し、業績が主導となる環境においては、ITのプロフェッショナルとして信頼性および一貫性のあるITサービスを妥当な価格で提供することが常に要求されます。あなたの知識と能力を証明し、35万人を超える認定ITプロフェッショナルの仲間入りをしましょう。
EXIN の認定試験 を受けたいならば、killtestにおいでください、弊社はEXIN の認定試験を合格したい受験者のために作りあがった最新の問題集を提供いたします、安心できます。
ITIL foundation certificate in it service management(exin)
EX0-100
1. What is produced when Problem Management identifies the cause of a Problem and a workaround?
A. a Request for Change
B. a resolved Problem
C. a Known Error
D. one or more resolved incidents
Answer: C
2. Which process includes developing a recovery plan?
A. IT Service Continuity Management
B. Problem Management
C. Capacity Management
D. Availability Management
Answer:A
3. How does Problem Management differ from Incident Management?
A. Incident Management focuses on registration and Problem Management does not.
B. Problem Management focuses on restoration of service and Incident Management focuses on finding
the cause.
C. Incident Management focuses on restoration of service and Problem Management focuses on finding
the cause.
D. Problem Management generates reports and Incident Management does not.
Answer: C
4. Certain data is needed to describe an ITIL?process. This includes the objectives and the output. What
else is required?
A. activities
B. authorisations
C. environment
D. Configuration Management Database (CMDB)
Answer:A
5. Which information does Financial Management for IT Services extract from the Configuration
Management Database (CMDB)?
A. which equipment is being used by whom
B. where the equipment has been set up
C. which software version is being used
D. which equipment is causing incidents
Answer:A
6. Which of the following tasks is assigned to each process manager?
A. ensuring the smooth running of the process
B. setting up Service Level Agreements with the users
C. channeling data to Problem Management
D. following up on Incidents
Answer:A
7. Which of the following processes provides Problem Management with reports about the IT
infrastructure?
A. Financial Management for IT Services
B. Change Management
C. Configuration Management
D. Incident Management
Answer: C
8. Where can you find an overview of all IT services?
A. Operational Level Agreement (OLA)
B. Service Catalog
C. Service Level Agreement (SLA)
D. Service Window
Answer: B
9. Which item is required in the Post Implementation Review (PIR) of a Change?
A. whether the Change has achieved the intended goal
B. whether the CI registration in the Configuration Management Database (CMDB) is up-to-date
C. whether the Management of the IT department is satisfied with the implementation of the Change
D. to which Configuration Items (CIs) the Change relates
Answer:A
10. Which Change Management activity indicates the priority and category of an accepted Request for
Change (RFC)?
A. classification
B. coordination
C. registration
D. scheduling
Answer:A
企業の求める情報技術(IT) への要求は、多岐に渡り、ますます厳しいものとなっています。絶え間なく変化し、業績が主導となる環境においては、ITのプロフェッショナルとして信頼性および一貫性のあるITサービスを妥当な価格で提供することが常に要求されます。あなたの知識と能力を証明し、35万人を超える認定ITプロフェッショナルの仲間入りをしましょう。
EXIN の認定試験 を受けたいならば、killtestにおいでください、弊社はEXIN の認定試験を合格したい受験者のために作りあがった最新の問題集を提供いたします、安心できます。
ITIL foundation certificate in it service management(exin)
EX0-100
1. What is produced when Problem Management identifies the cause of a Problem and a workaround?
A. a Request for Change
B. a resolved Problem
C. a Known Error
D. one or more resolved incidents
Answer: C
2. Which process includes developing a recovery plan?
A. IT Service Continuity Management
B. Problem Management
C. Capacity Management
D. Availability Management
Answer:A
3. How does Problem Management differ from Incident Management?
A. Incident Management focuses on registration and Problem Management does not.
B. Problem Management focuses on restoration of service and Incident Management focuses on finding
the cause.
C. Incident Management focuses on restoration of service and Problem Management focuses on finding
the cause.
D. Problem Management generates reports and Incident Management does not.
Answer: C
4. Certain data is needed to describe an ITIL?process. This includes the objectives and the output. What
else is required?
A. activities
B. authorisations
C. environment
D. Configuration Management Database (CMDB)
Answer:A
5. Which information does Financial Management for IT Services extract from the Configuration
Management Database (CMDB)?
A. which equipment is being used by whom
B. where the equipment has been set up
C. which software version is being used
D. which equipment is causing incidents
Answer:A
6. Which of the following tasks is assigned to each process manager?
A. ensuring the smooth running of the process
B. setting up Service Level Agreements with the users
C. channeling data to Problem Management
D. following up on Incidents
Answer:A
7. Which of the following processes provides Problem Management with reports about the IT
infrastructure?
A. Financial Management for IT Services
B. Change Management
C. Configuration Management
D. Incident Management
Answer: C
8. Where can you find an overview of all IT services?
A. Operational Level Agreement (OLA)
B. Service Catalog
C. Service Level Agreement (SLA)
D. Service Window
Answer: B
9. Which item is required in the Post Implementation Review (PIR) of a Change?
A. whether the Change has achieved the intended goal
B. whether the CI registration in the Configuration Management Database (CMDB) is up-to-date
C. whether the Management of the IT department is satisfied with the implementation of the Change
D. to which Configuration Items (CIs) the Change relates
Answer:A
10. Which Change Management activity indicates the priority and category of an accepted Request for
Change (RFC)?
A. classification
B. coordination
C. registration
D. scheduling
Answer:A