The IGNOU Grade Card and Marksheet are important academic documents for students who complete their programmes through Indira Gandhi National Open University. These documents may be required for higher education, employment, admission, document verification, or other academic purposes.
However, students sometimes face a common problem: they have completed their examinations and other programme requirements, but their IGNOU Grade Card or Marksheet has not been received or does not show complete information.
This can be confusing, particularly when the student has already completed the programme. The important thing is to first understand whether the issue is related to pending marks, incomplete programme requirements, Grade Card updation, or physical delivery.
This guide by IGNOU INFORMATION explains what students can check and what steps they can take when their IGNOU Grade Card or Marksheet has not been received in 2026.
What Is the IGNOU Grade Card?
The IGNOU Grade Card/Marks Sheet contains the academic performance details of a student's programme. The official IGNOU Grade Card portal allows students to check their Grade Card status using their programme and enrolment details.
However, IGNOU specifically states that the online Grade Card status is indicative only and cannot be used as a substitute for the final Grade Card. The final Grade Card is issued after completion of the programme and updation of all prescribed components.
This is important because seeing some marks online does not necessarily mean that the final academic document is ready.
Why Is My IGNOU Grade Card or Marksheet Not Received?
There are several possible reasons for a delay.
1. Some Marks May Still Be Pending
The first thing students should check is whether all their marks have been updated.
Depending on the programme, academic evaluation may include:
- Term-End Examination marks
- Assignment marks
- Practical marks
- Project marks
- Dissertation or viva marks
- Internship or other prescribed components
IGNOU's Student Evaluation Division handles the processing of results for these different components and is responsible for issuing final Statements of Marks/Grade Cards and Provisional Certificates.
If one or more required components are still pending, the final Grade Card may not yet be complete.
2. The Programme May Not Be Fully Completed
Students should also confirm that they have completed all requirements of their programme.
IGNOU's student guidance states that successful programme completion can involve minimum qualifying performance in assignments, Term-End Examinations, and practical/project/workshop/internship or other applicable components.
Therefore, passing the examination papers alone may not always mean that the complete programme has been cleared.
How to Check Your IGNOU Grade Card
The first practical step is to use the official IGNOU Grade Card portal.
Enter the required programme and enrolment information and review your academic record.
Carefully check:
- Whether every course is listed
- Whether examination marks are visible
- Whether assignment marks have been updated
- Whether project or practical marks are available
- Whether any course is incomplete
- Whether any required component appears to be missing
If you find missing marks, it may be more appropriate to address the marks-updation issue before focusing only on the physical Marksheet.
What If Marks Are Missing in the Grade Card?
IGNOU provides separate routes for different academic issues.
The January 2026 Common Prospectus lists dedicated contacts for assignment marks, project/dissertation/viva marks, Grade Card and Provisional Certificate issues, and Grade Card discrepancies or non-updation of marks.
For example, the 2026 prospectus lists the following Student Evaluation Division contacts:
- Assignment-mark queries: 011-29571325 / 011-29571319
- Project, dissertation and viva marks: 011-29571324 / 011-29571321
- Grade Card/Provisional Certificate for relevant Bachelor, Master and Diploma programmes: 011-29572211
- Grade Card/Provisional Certificate for DPE and Certificate programmes: 011-29572208
- General enquiries, grievances and duplicate marksheet: 011-29572218 / 011-29571313
Students should verify the current details on the official IGNOU website before contacting any department.
What If Your Online Grade Card Is Complete but Marksheet Has Not Arrived?
This is a different situation.
If your academic record appears complete and you have successfully completed the programme, but the physical document has not reached you, the issue may be related to document issuance or delivery.
IGNOU's Regional Centre FAQ states that after successful completion of the programme, the Grade Card and Provisional Certificate are sent by post to the student's registered address from the Student Evaluation Division at IGNOU Headquarters.
In such a case, students should verify that their registered address is correct and then contact the Student Evaluation Division regarding non-receipt.
How to Contact IGNOU About a Missing Marksheet
When contacting IGNOU, avoid sending a vague message such as “My marksheet is not coming.”
Instead, provide complete details, including:
- Full name
- Enrolment number
- Programme name
- Programme code
- Regional Centre
- Study Centre, if applicable
- Completion session/year
- Exact document not received
- Current contact information
- Details of any missing marks, if applicable
IGNOU's official Contact Us page currently lists programme-specific Student Evaluation Division phone numbers. For example, it lists 011-29572211 for Bachelors programmes such as BA, B.Sc. and B.Com, and 011-29572212 for Masters programmes and several specified Bachelor programmes.
Providing complete information can make it easier for the concerned section to identify the student's record.
What If the Grade Card Has an Error?
Sometimes the issue is not non-receipt but an incorrect or incomplete Grade Card.
For example, a student may see:
- A missing subject
- Incorrect marks
- Missing assignment marks
- Missing practical marks
- A grade that has not been updated
- A completed course showing an unexpected status
The January 2026 Common Prospectus specifically lists “discrepancy in grade card” and “non updation of grade/marks in the grade card” as Student Evaluation Division matters.
In such cases, students should clearly describe the specific discrepancy rather than submitting a general marksheet-delivery complaint.
When Should You Use iGRAM?
If your issue is not resolved through the normal enquiry process, you can use iGRAM, IGNOU's grievance redressal portal.
IGNOU explains that students can lodge a grievance through iGRAM by selecting New Query/Grievance, choosing the relevant category and subject, and then entering the grievance details.
IGNOU's Student Evaluation Division also handles grievances received through iGRAM and other official grievance channels.
When submitting a grievance, include your enrolment number and clearly explain:
What happened + what you have already checked + which document or mark is missing + what assistance you require.
Keep a copy of your grievance details for future reference.
What If You Need a Duplicate Marksheet?
If the original Marksheet/Grade Card has been lost, damaged, or otherwise cannot be obtained, students may need to follow the applicable duplicate-mark-sheet procedure.
The 2026 Common Prospectus specifically lists “Issue of duplicate mark sheet” under general student enquiries and grievances.
Do not rely on old online articles for current fees or application instructions. Check the latest official IGNOU information before submitting a duplicate-document request.
Grade Card vs Degree Certificate
Another common source of confusion is the difference between the Grade Card and final academic certificate.
The Grade Card/Marksheet shows academic performance, while the Degree, Diploma or Certificate is the formal academic award.
IGNOU operates a separate Degree Delivery Portal for eligible students who have not received their Degree/Diploma/Certificate. The portal allows eligible students to check where the certificate was sent or is available and apply online where applicable.
Therefore, students should first identify whether they are waiting for:
Grade Card/Marksheet → Provisional Certificate → Degree/Diploma/Certificate
The appropriate solution may differ depending on the document.
Sample Message for IGNOU
Students can use a simple format when contacting the University:
Subject: IGNOU Grade Card/Marksheet Not Received – Enrolment Number
Dear Sir/Madam,
I have completed my IGNOU programme, but I have not yet received my Grade Card/Marksheet.
My details are:
Name: [Your Name]
Enrolment Number: [Your Enrolment Number]
Programme: [Programme Name]
Programme Code: [Code]
Regional Centre: [RC]
Completion Session/Year: [Details]
I request you to kindly check the status of my Grade Card/Marksheet and guide me regarding the next steps.
Regards,
[Your Name]
Quick Checklist for Students
If your IGNOU Grade Card or Marksheet has not been received in 2026, follow these steps:
Check the official Grade Card → Verify all marks → Confirm programme completion → Identify missing components → Contact the relevant SED section → Use iGRAM if required → Keep records of your complaint and correspondence.
This approach helps determine whether the issue is related to pending marks, incomplete programme requirements, Grade Card discrepancy, or physical delivery.
Conclusion
Not receiving your IGNOU Grade Card or Marksheet in 2026 can be frustrating, but the problem can often be narrowed down by checking the academic record first.
Start with the official Grade Card portal and verify whether all prescribed components have been updated. If marks are missing, approach the relevant section handling assignments, projects, practicals, or results. If the programme is complete but the physical document has not arrived, contact the Student Evaluation Division. For unresolved issues, iGRAM provides an official grievance route.
IGNOU INFORMATION is a student-focused educational platform providing useful information and guides on IGNOU admissions, courses, examinations, results, Grade Cards, marksheets, certificates, re-registration, and other academic processes. Students should always verify the latest official instructions and contact details on the IGNOU website before submitting any application or grievance.