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When ExpressVPN is not working, you may experience problems such as a failed VPN connection, slow browsing, frequent disconnections, unavailable locations, or an application that does not respond properly. These issues can occur on computers, smartphones, tablets, and other supported devices.
There can be several reasons why ExpressVPN stops working. Your internet connection may be unstable, the selected VPN location may have temporary problems, the application may need an update, or your device and network settings may interfere with the VPN connection.
Fortunately, many common ExpressVPN problems can be checked and resolved with basic troubleshooting. This guide explains practical ways to diagnose ExpressVPN when it is not working as expected.
Check Your Internet Connection
The first thing to check is your regular internet connection. ExpressVPN requires an active internet connection to establish a VPN connection.
Disconnect from ExpressVPN and try opening several websites or online services. If they do not load, the problem may be related to your Wi-Fi, mobile data, router, or internet service.
If your internet works normally without ExpressVPN, the issue is more likely related to the VPN application, location, or connection settings.
Restart ExpressVPN
A temporary application problem can prevent ExpressVPN from working correctly. Completely close the application and open it again.
After restarting ExpressVPN, wait for the application to load completely and try connecting again.
If the application becomes unresponsive or remains stuck, restart your computer or mobile device. This can clear temporary application and network states that may be interfering with the VPN.
Try Another VPN Location
The selected VPN location can sometimes affect your connection. If ExpressVPN is connected but not working properly, open the location selection screen and choose another available location.
A nearby location can be a useful option when troubleshooting performance. After selecting a different location, connect again and check whether browsing improves.
If another location works normally, the original location may have been experiencing temporary connection conditions.
Check Your ExpressVPN Account
Make sure you are signed in to the correct ExpressVPN account when the application requires authentication.
If the application asks you to sign in again, enter your account credentials carefully. Incorrect account information can prevent access to the application's VPN features.
Avoid sharing your account password with other people. If you cannot access your account, use the appropriate account recovery process provided by the service.
Update ExpressVPN
An outdated application can sometimes cause compatibility or performance issues. Check whether a newer version of ExpressVPN is available for your device.
If an update is available, install it and restart the application. Keeping the VPN application updated can help maintain compatibility with your device's operating system and networking components.
You should also keep your device's operating system reasonably current.
Check Your Wi-Fi or Mobile Network
Your local network can affect VPN performance even when your internet appears to be working.
If you are using Wi-Fi, check the signal strength and make sure your device has a stable connection. Restarting your router can help resolve temporary network problems.
If you are using mobile data, check your signal and confirm that mobile data is enabled.
Testing ExpressVPN on another reliable network can also help identify whether the problem is specific to your current network.
Review ExpressVPN Connection Settings
Depending on your device and application version, ExpressVPN may provide connection settings and VPN protocol options.
If you have changed advanced settings previously, consider returning to the application's recommended or automatic configuration.
Avoid changing several settings at the same time. Make one change, reconnect, and check whether the problem has been resolved.
If ExpressVPN stopped working after a recent settings change, restoring the previous configuration may help.
Fix ExpressVPN Slow Performance
ExpressVPN may appear to be not working when the actual problem is slow performance.
VPN speed can be influenced by your internet connection, network congestion, VPN location, distance, device performance, and other technical conditions.
If browsing is unusually slow, try another available VPN location. You can also close applications that are using significant bandwidth, such as large downloads or cloud synchronization services.
A stable local network is important for maintaining consistent VPN performance.
Fix ExpressVPN Frequent Disconnections
If ExpressVPN connects but frequently disconnects, first check whether your underlying internet connection is stable.
Try another VPN location and restart the application. If the issue continues, review the available connection settings and make sure the application is updated.
Frequent disconnections can also occur when a device changes between different networks, such as moving between Wi-Fi and mobile data.
Keeping your device on a stable network while troubleshooting can help determine the source of the problem.
Check for Network Restrictions
Certain workplace, school, hotel, public, or managed networks may restrict VPN connections.
If ExpressVPN works normally on your home network but does not work on another network, the network environment may be contributing to the issue.
When using a managed network, follow its usage policies and contact the network administrator if you need assistance with permitted VPN access.
Restart Your Device
Restarting your device is a simple troubleshooting step that can resolve temporary software and network problems.
Close ExpressVPN, restart your computer, phone, or tablet, and wait for the operating system to load completely.
After restarting, open ExpressVPN and try connecting to an available location again.
This can be particularly helpful when the application worked previously but suddenly stopped responding.
Reinstall ExpressVPN
If ExpressVPN continues not to work, reinstalling the application may help resolve damaged files or configuration problems.
Before uninstalling, make sure you can access your ExpressVPN account so you can sign in again afterward.
Remove the application using your device's standard uninstall process. Restart the device if appropriate and install the current version of ExpressVPN.
After installation, sign in and test the connection.
When ExpressVPN Works on One Device but Not Another
If ExpressVPN works correctly on one device but not another, the issue may be related to the device, application installation, operating system, or local network configuration.
Compare the devices carefully. Check whether they are using the same internet connection, application version, and general VPN settings.
If only one device has the problem, focus troubleshooting on that device rather than changing settings on every device.
Conclusion
When ExpressVPN is not working, start by checking your regular internet connection and restarting the application. If the problem continues, try another VPN location and make sure ExpressVPN is updated.
You can also check your Wi-Fi or mobile network, review connection settings, restart your device, and reinstall the application if necessary. For persistent issues, record the error message and relevant device information before seeking additional technical assistance.
Following these steps can help identify common causes of ExpressVPN problems and restore a more reliable VPN connection.