|  |
| ||||||||
|
Dear Juergen Kleinschmidt,
First and foremost, thank you for your business and for taking the time to provide feedback by completing one of our travel experience surveys. Your opinions help us focus on what our customers really value, and allow us to make investments to ensure that your future travel with us provides the best possible experiences. It is important that you know we are listening and taking actions based on your feedback. I wanted to provide you with an update on certain areas we know are of great importance to you and to tell you about some changes we’re making that we hope you’ll enjoy. 1. Reliability: Our recent operational performance has ranked among the top for the industry, and at the top of our company’s performance levels over the last five years. We will be implementing additional strategic changes in the coming months that we believe will continue to improve our operation. Most notably, we’re routing more airplanes “out and back,” so they will return back to the same hub where they originated. By dedicating aircraft to a particular route, we will minimize the disruption caused by issues in other parts of our flying network (for example, aircraft delayed or canceled by weather). 2. Rebooking during irregular operations: While our focus is on reliability, we recognize that there are times when we’re just not able to get you to your destination according to your original plans. For these situations, we have launched – and are continuing to enhance – innovative technologies to identify the best possible alternatives for your travel. These innovations are improving the self-service options that are available to you (the United app, united.com and airport kiosks), as well as the tools our employees have for rebooking you. For example, we have added some new self-service features, like selecting standby flights and nearby airports as alternatives. Our goal is to make rebooking faster and easier, saving you time and keeping you from waiting for help at the airport or on the phone. 3. Food and beverage updates: In mid-November, we announced that we’ll begin serving illy® coffee in our United Club® locations by the end of this year, and onboard all flights by the middle of 2016. We know that products like coffee are important to you, and we’re committed to investing in the products, big and small, that bring your whole travel experience together. Along those lines, we will also begin offering free snacks in Economy throughout North America and Central America beginning in February. We continue to make progress in many areas and are excited about the opportunities ahead. On behalf of all of us at United, thank you again for your business. We wish you a wonderful holiday season and look forward to seeing you on board again soon. Best regards, Sandra Pineau-Boddison Senior Vice President, Customers こんなメールが来ました。
改善している様子です。
そういえばイリーのコーヒーですが、12月にはラウンジにお目見えするということでしたがすっかり忘れて取材しそこないました（汗）
来年はUAに乗る予定がまったくないので、、、非常に残念です。
また初心に戻ってプレミアゴールドから出直しましょうか、と思っております。
ワンワールドもいいけれども、やはり慣れている航空会社のほうが安心するんですよね。
ということで来年は春過ぎから出直しってこともあります。 どうなることやら。
|