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In case you havent noticed, Microsoft can be a stubborn company that has traditionally taken its time when admitting its mistakes. Recall, for instance, that the companymore than a year-and-a-half after its release. Or remember how long it took for Microsoft to finally get rid of Clippy, even thoughthe annoying and invasive virtual assistant was one of the most widely reviled features in the history of software?
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In other words, the fact that Microsoft responded to user backlash in the span of mere weeks instead of years is a somewhat remarkable sea change for the company. Some of this is likely because Microsoft simply isnt asinvincibleas it used to be as smartphones and tablets have slowly nibbled away at traditional PC sales, Microsoft has been slow to develop mobile products capable of competing with iOS and Android. Watching how eagerly Sony pounced on Microsofts miscues at E3 probably gave executives in Redmond nightmares about future Apple-style Im-a-Playstation-4-and-Im-an-Xbox-One ads and they decided that they needed to make changes.
None of this is to say that Microsoft should feel timid about innovating new ways to buy, sell and play games, of course. But if the company is going to take away some of the older freedoms that gamers enjoy, it needs to tell them in a clear and concise way how theyll benefit from these changes over the long haul. As , most of the potential benefits from Microsofts DRM policies remained imagined, while the benefits that were actually announced were weak tea.
Given all this, its good that Microsoft quickly decided to reconsider its decisions and its encouraging to see it listening to its customer base. Hopefully the Xbox One changes and the upcoming Windows 8.1 update are both signs that Microsoft has made responding more quickly to customer feedback a bigger priority than its been in the past.
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