先日の英国旅行で英国航空に預けた荷物が旅行終了日前日まで受け取れなかった件で賠償を請求していました。
２ヶ月近くなってその返事が来ました。どうやら全額（7万円）弁償してくれるようです。
Dear Mr Marathon Sanka
Thanks for your recent email about your delayed bag on your flight from Frankfurt on 21 September. I apologise for the delay in my reply. I know how upsetting this must have been for you, particularly as you were without your belongings. I'm sorry for the inconvenience we caused you.
It’s important to us that we offer each of our customers outstanding service and I know this wasn’t the case when you travelled. We try to make sure all bags are handled correctly when they’re within our care, and I absolutely agree we’ve let you down.
If a bag misses a flight for any reason, we’ll certainly send it to you as soon as possible. We know how important it is for you to have your belongings, however, sometimes we have the wrong information and we can’t send your bag to you until we’ve completed our investigations. This means the process can take longer than expected.
The best way to settle your claim is by bank transfer and it would be helpful if you could send me the following information:
Bank name
Branch name
Bank code or number, and branch code (Tenban) - which is made up of 7 numbers
Bank account number, this is also known as an IBAN number. This will be up to 7 numbers
You can send us your information by clicking on the secure blue reply link below my name. You’re welcome to send more than one email if you’re concerned about giving us all your information at the same time.
Thanks again for taking the time to get in touch with us so we could make amends. If you have any questions, please don’t hesitate to contact me directly. I look forward to hearing from you soon.
Best regards
Monika
British Airways Customer Relations
Your case reference is:18442159
２ヶ月近くなってその返事が来ました。どうやら全額（7万円）弁償してくれるようです。
Dear Mr Marathon Sanka
Thanks for your recent email about your delayed bag on your flight from Frankfurt on 21 September. I apologise for the delay in my reply. I know how upsetting this must have been for you, particularly as you were without your belongings. I'm sorry for the inconvenience we caused you.
It’s important to us that we offer each of our customers outstanding service and I know this wasn’t the case when you travelled. We try to make sure all bags are handled correctly when they’re within our care, and I absolutely agree we’ve let you down.
If a bag misses a flight for any reason, we’ll certainly send it to you as soon as possible. We know how important it is for you to have your belongings, however, sometimes we have the wrong information and we can’t send your bag to you until we’ve completed our investigations. This means the process can take longer than expected.
The best way to settle your claim is by bank transfer and it would be helpful if you could send me the following information:
Bank name
Branch name
Bank code or number, and branch code (Tenban) - which is made up of 7 numbers
Bank account number, this is also known as an IBAN number. This will be up to 7 numbers
You can send us your information by clicking on the secure blue reply link below my name. You’re welcome to send more than one email if you’re concerned about giving us all your information at the same time.
Thanks again for taking the time to get in touch with us so we could make amends. If you have any questions, please don’t hesitate to contact me directly. I look forward to hearing from you soon.
Best regards
Monika
British Airways Customer Relations
Your case reference is:18442159