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Backblaze is a cloud backup and storage service that helps users protect important files and digital information. If you no longer need the service, you may want to cancel your subscription to avoid future renewal charges.
The cancellation process is fairly simple, but it is important to understand the difference between cancelling a service and deleting your entire Backblaze account. You should also make sure that any important files are safely stored somewhere else before removing a backup.
Check Your Backblaze Service
Before cancelling, sign in to your Backblaze account and review the services currently enabled.
You may be using Computer Backup, B2 Cloud Storage, or another Backblaze service. The cancellation process can differ depending on the service.
Knowing which service you want to cancel will help you avoid accidentally removing something you still need.
Save Important Data First
Before cancelling your subscription, check your backed-up or stored files.
If you have important documents, photos, videos, or other information in Backblaze, restore or download the files you want to keep.
This is particularly important when cancelling Computer Backup because deleting a backup permanently removes the data contained in that backup.
Do not begin the deletion process until you are confident that you have another copy of your important files.
Cancel Backblaze Computer Backup
To cancel a Backblaze Computer Backup subscription, you need to remove the registered backup and its associated license.
Sign in to your Backblaze account and open the Computer Backup preferences.
Find the backup you want to remove and select the option to delete the backup.
Backblaze will send a confirmation code to the email address associated with your account.
Enter the confirmation code to confirm the deletion.
Once confirmed, the backup data is permanently deleted, so make sure you have already saved anything important.
Remove the Unused License
After deleting your backup, go to the Computer Backup overview area.
Look for the unused license associated with the deleted backup.
Select the option to remove the unused license.
If you have multiple backups and licenses, review each one carefully before deleting anything.
Removing all relevant backups and licenses is the process used to cancel Computer Backup.
Cancel B2 Cloud Storage
B2 Cloud Storage follows a different cancellation process.
Before disabling B2, review your stored data carefully.
Delete or transfer any files you want to keep.
You may also need to remove your buckets, application keys, and snapshots before disabling the B2 Cloud Storage product.
After managing your stored data, open your account settings and disable B2 Cloud Storage.
Remember that B2 is usage-based, so simply stopping an application from uploading data does not necessarily close the account or stop all charges.
Understand the Difference Between Cancellation and Account Deletion
Cancelling a Backblaze service does not necessarily mean that your entire Backblaze account is deleted.
After cancelling a service, your account information can remain accessible.
If you want to completely delete your Backblaze account, that is a separate process.
Account deletion can prevent future access to the account and any remaining data, so it should only be done after you are certain that you no longer need anything stored there.
Check Your Billing Information
After cancelling your subscription, review your billing information.
Check your account for active services, licenses, and recent transactions.
This can help you confirm that the service you wanted to cancel has been removed.
Keep any important billing records or invoices that you may need later.
Cancel Before Renewal
If your main goal is to avoid another subscription renewal, do not wait until the last possible moment.
Review your renewal date and complete the cancellation process before the next billing period begins.
For subscription-based services, Backblaze states that subscriptions automatically renew unless they are cancelled before the renewal date.
Understand Refunds
Cancellation and refunds are not always the same thing.
Backblaze's refund policy states that monthly subscriptions are not eligible for refunds.
For one-year and two-year plans, eligible customers can request a full refund within the specified period after subscribing.
If you believe you qualify for a refund, review the applicable refund terms and contact Backblaze support if necessary.
What Happens to Your Backup?
The effect of cancellation depends on what you remove.
When you delete a Computer Backup, the data contained in that backup is immediately and permanently deleted.
This means you should not delete your backup simply because you want to stop paying for the service.
First make sure that you have another copy of any files you want to preserve.
Do Not Simply Uninstall Backblaze
Uninstalling the Backblaze application from your computer is different from cancelling your subscription.
Removing the application does not necessarily cancel your account or delete your subscription.
If your goal is to stop the service and future billing, complete the cancellation process through your Backblaze account.
If You Have Multiple Computers
Customers with multiple computers should carefully review all registered backups.
Deleting one backup does not automatically mean that every other backup or license is cancelled.
If you want to completely cancel Computer Backup, check your account for remaining backups and unused licenses.
Make sure you are deleting only the services you no longer need.
Business and Group Accounts
Business customers may have different account permissions.
If your account belongs to a Backblaze group, you may not have permission to manage every billing or licensing option.
In that situation, the appropriate group administrator may need to handle the cancellation.
Check your account role before making changes.
Contact Support If You Need Help
If you cannot find the cancellation option or are unsure what will happen to your data, contact Backblaze support.
Explain which service you want to cancel and whether you are concerned about billing, refunds, or data retention.
Do not provide your password or other confidential security information to anyone.
Keep Cancellation Information
After cancelling, keep a record of the cancellation.
You may want to note the date and save any confirmation information associated with the change.
This can be useful if you later have questions about billing or account status.
Final Thoughts
Cancelling a Backblaze subscription is easy when you follow the correct process for your service.
For Computer Backup, you need to remove the relevant backups and associated licenses. For B2 Cloud Storage, you should first manage your stored data and other resources before disabling the service.
Always save important files before deleting a backup because deleted backup data may not be recoverable.
Also remember that uninstalling the Backblaze application is not the same as cancelling a subscription.
After completing the cancellation, review your account and billing information to make sure everything has been handled correctly. Taking these precautions can help you cancel Backblaze smoothly while protecting your important data and avoiding unwanted future charges.