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Malwarebytes provides security software that helps protect devices from malware, ransomware, malicious websites, and other online threats. To manage a Malwarebytes subscription or activate certain products, users may need to sign in to their Malwarebytes account.
Sometimes, the Malwarebytes login may not work because of an incorrect email address, incorrect password, verification problems, a temporary account lock, or an issue with the Malwarebytes application. Malwarebytes also uses email-based two-factor authentication when users sign in to their account, so problems receiving or entering the verification code can prevent successful login.
If your Malwarebytes login is not working, try the troubleshooting methods below.
Why Is Malwarebytes Login Not Working?
There can be several reasons why you cannot access your Malwarebytes account.
Common causes include:
- Incorrect email address
- Incorrect account password
- Forgotten password
- Incorrect verification code
- Expired verification code
- Verification email not received
- Temporary account lock
- Unusual account activity
- Internet connection problems
- Malwarebytes application issues
- Incomplete account setup
- Browser-related problems
The first step is to identify whether the problem occurs when entering your credentials, receiving the verification code, or opening the Malwarebytes application.
Check Your Malwarebytes Email Address
An incorrect email address is one of the most common reasons for a failed login.
Make sure that you are using the email address associated with your Malwarebytes account. If you have several email addresses, check your previous Malwarebytes emails to determine which address is connected to your account.
Enter the complete email address carefully and make sure there are no unnecessary spaces.
Malwarebytes recommends checking your account credentials when the sign-in process fails because of an incorrect email or password.
Check Your Malwarebytes Password
After confirming your email address, check your password.
Make sure:
- Caps Lock is not enabled.
- The password is entered correctly.
- Uppercase and lowercase letters are correct.
- Numbers are entered correctly.
- Special characters are included correctly.
- You are using the password associated with the correct Malwarebytes account.
If you cannot remember your password, use the Forgot password option instead of repeatedly trying different passwords.
Reset Your Malwarebytes Account Password
If you have forgotten your password, resetting it can help restore access to your account.
Follow these steps:
- Open the Malwarebytes account login page.
- Select Forgot password.
- Enter the email address associated with your account.
- Submit the password-reset request.
- Check your email inbox.
- Open the Malwarebytes password-reset email.
- Follow the instructions provided.
- Create a new password.
- Return to the Malwarebytes login page.
- Enter your email address and new password.
After resetting the password, try signing in again.
If the account has already been locked because of too many incorrect login attempts, resetting the password does not immediately remove the lock.
Check Your Malwarebytes Verification Code
Malwarebytes uses two-factor authentication to verify your identity when you sign in. After entering your email address and password, Malwarebytes sends a verification code to your registered email address.
If you receive the code, enter the newest code on the verification page.
Make sure that:
- You are using the most recent code.
- The code is entered correctly.
- There are no additional spaces.
- You have not accidentally copied an older code.
Malwarebytes recommends using the most recent verification code received by email.
What to Do If Malwarebytes Verification Code Is Not Received?
If the verification email does not arrive, check your spam or junk folder.
Malwarebytes recommends adding its verification email addresses to your contacts if your email provider is filtering the messages. Its current Help Center identifies noreply@t.malwarebytes.com and noreply@d.malwarebytes.com as addresses used for verification emails.
You can also:
- Check your Spam folder.
- Check your Junk folder.
- Search your mailbox for Malwarebytes.
- Make sure you entered the correct account email.
- Add the Malwarebytes verification addresses to your contacts.
- Request another verification code.
- Use the newest code you receive.
Fix Malwarebytes Verification Failed Error
If Malwarebytes says that verification failed, the code may have been entered incorrectly or may have expired.
Try entering the verification code again carefully. If the code has expired, request a new code and enter the latest one.
Malwarebytes states that verification codes can expire after a short period, so using an older code may cause the verification process to fail.
Check Your Internet Connection
A stable internet connection is required for Malwarebytes account authentication and other online services.
If the login process does not complete, check your internet connection.
Try the following:
- Open another website.
- Confirm that your internet connection is active.
- Restart your router if necessary.
- Disconnect and reconnect to Wi-Fi.
- Try a different network.
- Restart the Malwarebytes application.
- Try signing in again.
Malwarebytes identifies network problems as a possible cause of connection errors in its applications.
Try Another Web Browser
If you are attempting to sign in through a browser and the login page is not working properly, try another browser.
For example, if you normally use Chrome, try Edge or another updated browser.
You can also try opening the Malwarebytes login page in a private or incognito window.
If the login works in another browser, clear the cache and cookies of your regular browser and try again.
Update the Malwarebytes Application
If you are experiencing login problems inside the Malwarebytes application, make sure that you are using the latest available version.
An outdated application can sometimes cause authentication or connection problems.
Check for available updates and install them before trying to sign in again.
After updating Malwarebytes, restart the application and enter your account credentials again.
Check Whether Your Malwarebytes Account Is Locked
Repeated incorrect login attempts can cause your Malwarebytes account to become temporarily locked.
The lockout period can depend on the Malwarebytes product and platform. For example, Malwarebytes documents a 24-hour lock for certain Windows account-login situations after too many incorrect attempts, while some Android and iOS situations use a 10-minute temporary lock.
If your account is temporarily locked, do not keep attempting to log in.
Wait for the required period and then try again using the correct credentials.
For a Windows account lock caused by repeated incorrect credentials, Malwarebytes advises waiting at least 24 hours. Attempting to log in before that period has ended can restart the lock period.
Fix Malwarebytes Account Locked Error
If Malwarebytes displays a message stating that your account has been locked, the cause may be too many incorrect login attempts or unusual account activity.
If the lock was caused by repeated incorrect credentials, wait for the applicable lock period before trying again.
If Malwarebytes has locked the account because of unusual activity and instructs you to contact Support, follow that instruction and open a support ticket.
Check Whether Your Malwarebytes Account Is Fully Set Up
Sometimes login problems occur because the Malwarebytes account setup has not been completed.
For example, Malwarebytes documents an Android message stating that account setup or confirmation is required. In this situation, users need to check their email for the account activation message and complete the setup process before signing in.
Check your email for the Malwarebytes account activation message and follow the instructions provided.
After completing the account setup, return to the Malwarebytes application and try signing in again.
Fix Malwarebytes Sign In Failed Error
If you see a message such as “Sign in failed,” first check your email address and password.
Malwarebytes states that this error can occur when the email address or password entered in the application is incorrect. The recommended solution is to verify your credentials and try again. If you cannot remember your password, use the Forgot password option.
If the credentials are correct and the problem continues, Malwarebytes recommends contacting Support.
Fix Malwarebytes Login on Windows
If Malwarebytes login is not working on Windows, check your account credentials first.
If you receive an authentication error, verify that the email address and password are correct. Malwarebytes lists authentication errors such as MB405100 and MB405108 among its Windows error messages.
You can try these steps:
- Check your Malwarebytes email address.
- Verify your password.
- Reset the password if necessary.
- Check your internet connection.
- Restart Malwarebytes.
- Install available Malwarebytes updates.
- Wait for the account lock period if your account is locked.
- Try signing in again.
If the problem continues, use official Malwarebytes Support resources.
Fix Malwarebytes Login on Android and iPhone
If Malwarebytes login is not working on Android or iPhone, check your email address and password first.
Malwarebytes documents sign-in failures caused by incorrect credentials, invalid email addresses, verification failures, and temporary authentication locks on mobile devices.
Try these steps:
- Confirm your email address.
- Confirm your password.
- Reset your password if necessary.
- Check your email for the verification code.
- Enter the newest verification code.
- Check your internet connection.
- Update the Malwarebytes application.
- Wait if the account has been temporarily locked.
- Try signing in again.
If the problem continues, submit a support request to Malwarebytes.
What If Malwarebytes Says There Is No Account?
If Malwarebytes says that there is no account associated with your information, check the email address you entered.
You may have accidentally entered a different email address from the one originally used to create your Malwarebytes account.
Search your email accounts for previous Malwarebytes messages to identify the correct address.
If you are certain that the email address is correct but Malwarebytes still cannot find your account, Malwarebytes recommends contacting Support.
Avoid Repeated Login Attempts
If your login is not working, avoid repeatedly entering different passwords.
Multiple unsuccessful attempts can trigger an account lock. Depending on the product and platform, you may have to wait before trying again.
Instead, verify your email address and use the password-reset option if you cannot remember your password.
Contact Malwarebytes Customer Support
If you have tried the recommended troubleshooting methods and still cannot access your account, contact Malwarebytes through its official Support resources.
You may need Support if:
- Your credentials are correct but login continues to fail.
- Your account is locked because of unusual activity.
- You cannot access the registered email address.
- Verification continues to fail.
- The application repeatedly displays an authentication error.
- Your account cannot be found even though you believe it exists.
Malwarebytes provides support options for account and login problems, including the ability to create a support ticket or connect with an agent.
Conclusion
Malwarebytes login problems can happen because of incorrect account credentials, expired verification codes, missing verification emails, internet connection problems, incomplete account setup, application issues, or a temporary account lock.
Start by checking your registered email address and password. If you have forgotten your password, use the Forgot password option. If Malwarebytes requires verification, use the newest code sent to your registered email address. Check your Spam or Junk folder if the verification message does not arrive.
If your account has been temporarily locked after too many incorrect attempts, wait for the applicable lock period instead of repeatedly trying to sign in. For certain Windows situations, Malwarebytes requires a 24-hour wait, while some mobile situations use a shorter temporary lock.
If none of these solutions resolve the problem, Malwarebytes Customer Support can provide further assistance with account access, authentication, and other login-related issues.