Let's try this FE + TOEIC problem!
In IT Service Management, _________ the process based on results
belongs to the Action stage of the PDCA method.
A) carrying out
B) planning
C) evaluating
D) improving
What does the sentence mean?
In IT Service Management
→ITサービスマネジメントにおいて
_________ the process based on results
→分析結果に基づいてプロセスを○○する
belongs to the Action stage
→Action段階に属します
of the PDCA method
→PDCA方法論の
What do the choices mean?
A) carrying out = 実行する
B) planning = 計画する
C) evaluating = 評価する
D) improving = 改善する
First we must learn the PDCA method.
Plan = 計画
Do = 実行
Check = 評価
Action = 改善
The idea is that by iterating this process,
you can continuously improve your service management.
→このプロセスを繰り返すことで、
サービス管理を継続的に改善できるという考え方です。
As you can see, the answer is D) improving.
〇 In Service Management, improving the process based on results
belongs to the Action stage of the PDCA method.
ITサービスマネジメントにおいて、分析結果に基づいてプロセスを
改善することは、PDCA方法論のAction段階に属します。
Did you get it?
Have a great Wednesday night!