IT全真模擬試験問題集 EXIN.Inc EX0-117
品質の高いIT試験の学習資料
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EX0-117 ITIL Foundation (syllabus 2011) 日本国内における最も信頼できるIT試験専門家として、最新の品質の高いIT試験の学習資料を提供し、お客様のために試験に順調に合格することを助けます.最高品質問題集/試験問題集100パーセント品質保証.問題集は弊社の数名のIT専門家より心をこめて編集して整理されたもので、正確率が99%以上に達します
IT全真模擬試験問題集 EXIN.Inc EX0-117
品質の高いIT試験の学習資料
QUESTION NO: 1
Where should the following information be stored?
1. The experience of staff
2. Records of user behaviour
3. Supplier's abilities and requirements
4. User skill levels
A. The forward schedule of change
B. The service portfolio
C. A configuration management database (CMDB)
D. The service knowledge management system (SKMS)
Answer: D
QUESTION NO: 2
Which of the following statements about standard changes are CORRECT?
1. The approach is pre-authorized
2. The risk is usually low and well understood
3. Details of the change will be recorded
4. Some standard changes will be triggered by the request fulfilment process
A. 1 only
B. 2 and 3 only
C. 1, 2 and 4 only
D. All of the above
Answer: D
QUESTION NO: 3
Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
A. Event management, incident management, problem management, request fulfilment, and access management
B. Event management, incident management, change management, and access management
C. Incident management, problem management, service desk, request fulfilment, and event management
D. Incident management, service desk, request fulfilment, access management, and event management
Answer: A
IT全真模擬試験問題集 EXIN.Inc EX0-117
品質の高いIT試験の学習資料