Four monetary research companies ... Decades of collective leadership ... and millions of subscribers worldwide ... Now integrated under one roofing system ... Legacy Research study Group.
City Parkville, MD Career Level Please choose from the left-hand column Function Please pick a filter from the left-hand column Market Publishing and Printing.
Sadly this web browser is not supported. Please utilize a recent version of Chrome, Firefox, Safari or Edge to view BBB.org. BBB remains functional and focused on serving our service neighborhood. Check out more. Publishers, Customer Evaluations are not used in the estimation of BBB Rating complaints closed in last 3 years problems closed in last 12 months, Customer Evaluations are not used in the computation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Organization, BBB File Opened:10/ 20/2020Email Addresses, Email this Company, Primary1 Client Complaints10/26/2020I am a lifetime member. I have actually not had the ability to get a single email from any publication that I have belonged to for months now.
First they told me they will check out it. Then I was informed the system was sending it to a wrong email address. This happened numerous times after I was told my email address had been updated. Then they informed me they will do an intensified case to trace my e-mail issue, I waited a week, no updates. Then I was told my initial e-mail service - protonmail. com is not suitable. Then I altered my email to a yahoo email address they said would provide me no concerns. I wait, still absolutely nothing. Then they inform me it was since I had actually not whitelisted the services in my account, which I then did.
I called again and they informed me that the services which I was asking about were not part of my subscription, but when I insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, very same old runaround. Upon logging into the site, I can see which services sent updates at what read more time, but then client service tells me on their end, it reveals nothing was sent and they do not understand when they go out by means of e-mail. When I asked for a manager or various contact information, they stated they don't have any.
I paid close to 5 figures for these life time subscriptions overall, and I am not even getting them to date. This is too time consuming, aggravating, and awful client service. I am part of other financial investment advisories and they have the ability and resources to quickly deal with any problems. Nothing even close to outright incompetence I have actually experienced here. I would rate your service as a NEGATIVE 10 out of 10.Find out morePreferred Outcome, Other (needs explanation) I would like somebody from the business to personally call me with a resolution of these problems and an apology and some form of payment for ALL THIS INCONVENIENCE As far as your customer support dept, you need to fire all of them and reorganize the dept.