Yes, today's topic is philosophy of starbacks.
When you walk down the street in down town, you see a starbacks at every block. Even though it's not a trend or temporary demand, it successfully keeps its popularity.
I wondered, What make it special?
I googled it, I found one article about its philosophy.
Its philosophy is "PUT EMPLOYEE FIRST", which means they concentrate on developing and training them well, and treating them well. So, they actually receive so much benefit, regardless of full time or part time job. And 2007, Star backs was ranked as the 16th best company to work for.
The reason why they put employee first instead of customer is that, simply put, they believe the employee will treat the customer well, if they are treated well.
And it works! I feel that. When I want to relax with coffee, I have the choices, I can go to Tim horton, or Starbacks. Both of them is near to my school.
I prefer to go to starbacks. Because their attitude and mood is relatively better! They smile, they joke, They are nice! On the other hand, Tim's employees is people without redundant conversation, smile. I feel as if they worked only for money.
Before I finish, I wanna say, This is just one of the philosophies the have. they developed strategically elaborate plan to invade not only north america, but the other country where the coffee is not popular.
They are great. This is my impression.
When you walk down the street in down town, you see a starbacks at every block. Even though it's not a trend or temporary demand, it successfully keeps its popularity.
I wondered, What make it special?
I googled it, I found one article about its philosophy.
Its philosophy is "PUT EMPLOYEE FIRST", which means they concentrate on developing and training them well, and treating them well. So, they actually receive so much benefit, regardless of full time or part time job. And 2007, Star backs was ranked as the 16th best company to work for.
The reason why they put employee first instead of customer is that, simply put, they believe the employee will treat the customer well, if they are treated well.
And it works! I feel that. When I want to relax with coffee, I have the choices, I can go to Tim horton, or Starbacks. Both of them is near to my school.
I prefer to go to starbacks. Because their attitude and mood is relatively better! They smile, they joke, They are nice! On the other hand, Tim's employees is people without redundant conversation, smile. I feel as if they worked only for money.
Before I finish, I wanna say, This is just one of the philosophies the have. they developed strategically elaborate plan to invade not only north america, but the other country where the coffee is not popular.
They are great. This is my impression.