Dear Rimmerbros

I'm moony, mail from Japan.

Thank you very much for always corresponding politely.

This morning, I have had been received the parts,

which were being requested this time.

And however there was mistaking in several parts.

I receive different parts and I'm in trouble.
By all means, I'm afraid but please change for right parts.

My Order #: 664***

Order Date: 01/03/2019 13:58:18

Items on order: 11

Order Total: £554.56

≪Received parts≫
KKU106483 / Bracket assembly-body in white to engine mountingright hand side - KKU106483 - Genuine MG Rover (1)

PYA10011L / Grommet - PYA10011L - Genuine (1)

LSF100040L / Sump Plug - LSF100040L - Genuine (1)

PZN10003 / Insert-plain - PZN10003 - Genuine MG Rover (1)

KKB101914 / Mounting-right hand side engine - KKB101914 - GenuineMG Rover (1)

PEM101050 / Thermostat - Engine - with Housing - V6 - PEM101050 -Genuine MG Rover (1)

EXN100150 / Guide assembly-sunroof - 13mm hole centres - EXN100150- Genuine MG Rover (1)

ALU1403L / Sealing Washer Sump Plug - ALU1403L - Genuine (5)

PEP101970 / Pipe assembly-engine coolant - PEP101970 - Genuine MGRover (1)

≪Not received parts≫
PGJ000100ASSY / Motor & Cooling Fan Assembly - PGJ000100ASSY -Genuine MG Rover (1)

LLH102660 / Hose - Breather - Cam Cover to Inlet Manifold -LLH102660 - Genuine MG Rover (1)

≪The parts sent by mistake≫

RB7701RH / Door Trim Panel - Blue/Blue - pair - for Triumph TR7 (1)

「取り敢えず」の返事が来ました。。

まだ、現地はお昼の１３時くらいの筈なんですが…。

Hello,

Just to let you know we’ve received your email (REF: 6EB0865C85024900)

Our Customer Service team will be in touch with you as soon as they can.

Our Customer Service team is here 5 days a week (Monday to Friday) from 8:30am – 5.30pm.

If you have any other questions in the meantime, please feel free to call (+44) 01522 568000 and ask for the Customer Service team.

Best wishes,

Rimmer Bros Customer Care

P.s Please see our website with frequently asked Q’s & A’s