4 financial research study companies ... Years of cumulative management ... and millions of subscribers worldwide ... Now combined under one roofing ... Tradition Research study Group.
City Parkville, MD Career Level Please choose from the left-hand column Function Please select a filter from the left-hand column Market Publishing and Printing.
Sadly this web browser is not supported. Please use a current variation of Chrome, Firefox, Safari or Edge to view BBB.org. BBB stays operational and focused on serving our service community. Find out more. Publishers, Consumer Reviews are not utilized in the computation of BBB Score problems closed in last 3 years grievances closed in last 12 months, Customer Evaluations are not used in the calculation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Organization, BBB File Opened:10/ 20/2020Email Addresses, Email this Service, Primary1 Client Complaints10/26/2020I am a lifetime member. I have actually not had the ability to get a single email from any publication that I have belonged to for months now.
Initially they informed me they will look into it. Then I was told the system was sending it to an incorrect email address. This occurred several times after I was told my e-mail address had actually been upgraded. Then they told me they matthew sharpe will do an intensified case to trace my e-mail issue, I waited a week, no updates. Then I was informed my original e-mail service - protonmail. com is not compatible. Then I changed my email to a yahoo email address they said would provide me no problems. I wait, still nothing. Then they tell me it was since I had not whitelisted the services in my account, which I then did.
I called once again and they told me that the services which I was inquiring about were not part of my membership, however when I insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, usual runaround. Upon logging into the site, I can see which services sent out updates at what time, however then customer support tells me on their end, it reveals nothing was sent and they do not understand when they go out by means of email. When I requested a manager or different contact info, they said they do not have any.
I paid close to 5 figures for these life time subscriptions overall, and I am not even getting them to date. This is too time consuming, frustrating, and awful client service. I become part of other financial investment advisories and they have the ability and resources to quickly fix any problems. Absolutely nothing even near to outright incompetence I have experienced here. I would rate your service as a NEGATIVE 10 out of 10.Find out morePreferred Outcome, Other (needs explanation) I would like someone from the business to personally call me openlearning.com/u/korn-qp56bc/blog/LegacyResearchGroupLlcBetterBusinessBureaurProfile/ with a resolution of these problems and an apology and some form of compensation for ALL THIS HASSLE As far as your customer care dept, you ought to fire all of them and reorganize the dept.