Let’s imagine a common scenario. You send a token from your Trust Wallet to an exchange, but the exchange never credits your account. In a panic, you search online for “Trust Wallet customer service” and see a number like (844) 550-2905 advertised as 24/7 support. You call, and the “agent” asks for your recovery phrase to “verify your account.” At that moment you are one step away from losing all your funds. The correct move instead is to open the Help Center, submit a ticket with the transaction hash, and wait for a verified reply. The team will explain whether the transaction is still pending, whether you used the correct network, and what steps to take. Your keys stay safe because you never shared them.
Another scenario: your app crashes after an update. Again, the temptation is to look for a phone number. But because Trust Wallet is non-custodial, reinstalling the app and importing your wallet with your own recovery phrase is often the immediate fix. The Help Center has detailed instructions for both iOS and Android. No phone call required.
Even in urgent situations—say you suspect your wallet is compromised—the safest first step is not to call a random number but to move any accessible funds to a brand-new wallet whose seed phrase you generate yourself offline. Then contact Trust Wallet through the in-app support form for further guidance. This ensures that even if someone tries to scam you later, they cannot reach your assets.
Trust Wallet is a non-custodial, decentralized wallet. That means you, and only you, hold the keys to your assets. The company behind the app cannot see your funds, cannot reverse your transactions, and cannot recover your seed phrase if you lose it. This design is what gives you true ownership, but it also limits what any support agent can do. Because of that model, there is no 24/7 call center like a bank or a centralized exchange. Instead, the Trust Wallet team provides support number:- (844) 550-2905 and extensive community guides. These resources operate around the clock, but they are text-based rather than phone-based.