A while back, Joanna posted some information about. Since then, we’ve continued to get a lot of folks ask us for help. We’re happy to help where we can but, sometimes, we reach a point where we just can’t do anything because the hardware is actually broken. When that happens, we often refer people to their local Microsoft Store (if they have one) or the Microsoft web site so they can get hardware/warranty support from there.
Surface Pro 4 Serial Number Location
Unfortunately, has made things a bit confusing when trying to get online support because there are 2 different web sites for getting hardware/warranty support for your Surface tablet. Worse yet, the two sites do almost exactly the same thing but look very different. Even worst than that, they often link off to each other. Nice design, huh?
Surface Pro 2 Serial Number Check
To show the difference between the two websites, I described them both below Online Service Center (): The Online Service Center is a “Modern/Metro” style website with tiles. If you dig down far enough, it often links to the Surface Support web site. Surface Support (): The Surface Support website is a more “traditional” website where you can easily find troubleshooting tips, register hardware, and start a support call with Microsoft. However, when you actually submit a hardware service request, it takes you into the Online Service Center site. So, since it can be a bit confusing, I thought I’d expand on Joanna’s post about contacting Microsoft support and step you through actually filing a support request for a hardware issue. It just so happens, the first Surface RT we bought has been having some issues with the battery not charging so, I’m submitting a support request (yes, we bought the extended warranty when we got it). Since I found that the page a little easier to use (and slightly less buggy) I’m going to start there as I file my hardware support request.