QuickBooks Enterprise support phone number At A Glance +1-855-475-2895
Cloud-based accounting software that supports up to 25 users
Offers a wide range of accounting features suited for small- to medium-sized businesses
Has 650+ integrations to connect with other business apps and software
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Pros
Numerous features
Advanced invoicing features
Easy to use
650+ integrations
Good mobile apps
Cons
Occasionally unintuitive
Expensive
Fair customer support
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QuickBooks Enterprise
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What Is QuickBooks Enterprise?
QuickBooks Enterprise is cloud-based accounting software that boasts strong reporting, customizable invoices, inventory management, multiple currencies, and over 650 integrations. Additionally, QuickBooks Enterprise offers several features that you can’t get with the more traditional QuickBooks Desktop (such as automatic sales receipts, split transactions, scheduled invoices, and location and class categories). Add in mobility, an easy-to-use UI, and extras, such as QuickBooks Capital lending and the QuickBooks Live Bookkeeping add-on, and it’s easy to see why this software is a top choice among small business owners.
While the software is easier to use than its locally-installed counterparts, there is a semi-steep learning curve, and you may face occasional navigational difficulties. If you need help, lengthy support wait times can be frustrating. Pricing increases throughout the years also makes QuickBooks Enterprise an expensive choice for some businesses. However, QuickBooks Enterprise may be the ideal solution for businesses that want lots of features in easy-to-use, cloud-based software.
QuickBooks Enterprise Pricing
Rating: Fair
QuickBooks Enterprise Plans Price When To Use
QuickBooks Enterprise Simple Start $25/month If you need basic accounting and have just 1 user
QuickBooks Enterprise Essentials $50/month If you need time tracking and have up to 3 users
QuickBooks Enterprise Plus $80/month If you need project management and inventory and have up to 5 users
QuickBooks Enterprise Advanced $180/month If you need more advanced features and reporting and have up to 25 users
QuickBooks Enterprise has four pricing tiers. The more expensive plans include additional users, in-depth reporting, and advanced features. QuickBooks Enterprise offers a 30-day free trial of three of its plans, a test drive account of QuickBooks Plus, and a demo of its Advanced plan. No credit card information or contracts are required, and you can cancel the service at any time.
If you’re looking to save money, you’re in luck. Intuit is constantly offering discounts for QuickBooks Enterprise, so be sure to check for any current promotions.
Note: Discounts are invalid if a customer uses the free 30-day trial before purchasing.
QuickBooks Enterprise Simple Start Plan
QuickBooks Enterprise’s Simple Start plan costs $25 per month and includes:
Unlimited invoices
Unlimited estimates
Expense tracking
Live bank feeds
Reports
Mileage tracking
Integrations with 650+ apps
1099 tax support
One user
QuickBooks Enterprise Essentials Plan
QuickBooks Enterprise’s Essentials plan costs $50 per month and includes everything in the Simple Start plan, plus:
Accounts payable
Time tracking
Three users
QuickBooks Enterprise Plus Plan
QuickBooks Enterprise’s Plus plan costs $80 per month and includes everything in the Essentials plan, plus:
Inventory
Project management
Class tracking
Five users
QuickBooks Enterprise Advanced Plan
QuickBooks Enterprise’s Advanced plan costs $180 per month and includes everything in the Plus plan, plus:
A Fathom subscription for advanced reporting and analytics
Custom user permissions
Automated workflows
A dedicated customer success manager
Priority Care
On-demand Enterprise QuickBooks training
Exclusive premium apps
25 users
Extra QuickBooks Enterprise Costs & Fees
QuickBooks Enterprise Extra Costs Price
QuickBooks Enterprise Payroll $45+/month plus $4+/month per employee
QuickBooks Payments 2.4%+ plus $0.25 per transaction
Custom Invoice Template $4.99
Tax Filing $14.99+
QuickBooks Live Bookkeeping $200+/month
*Note that QuickBooks Enterprise Payroll has three pricing tiers. The pricing listed in the table above is for the Core plan, which is the cheapest option. The pricing goes up with the Premium and Elite plans.
While your QuickBooks Enterprise plan includes most of the features you’d expect from accounting software, there are a few additional add-ons available. QuickBooks Payroll is one of the most popular, with prices ranging from $45-$125/month + $4-$10/month per employee. You can also purchase a custom invoice template for $4.99 or pay for e-filing services, which start at $14.99.
If you want to outsource your bookkeeping tasks, such as categorizing transactions, reconciling accounts, reviewing your financials, and closing the books, you can pay for QuickBooks Live Bookkeeping. This service matches you with a personal Certified QuickBooks Advisor and accounting expert, and you can schedule a video chat from within QBO. Prices range from $200 to $600 per month and are based on the dollar amount of your monthly expenses.
Is QuickBooks Enterprise Easy To Use?
Rating: Good
For the most part, QuickBooks Enterprise is intuitive and easy to use. The UI has a beautiful design, though the organization could still be improved. Some features are hidden in settings and are frustratingly difficult to find, but the built-in help button can make it easier to discover what you’re looking for.
QuickBooks Enterprise Features
Rating: Excellent
QuickBooks Enterprise Features Availability
Budgeting Plus plan and up
Tax Support
Invoicing
Estimates
Client Portal
Contact Management
Expense Tracking
Bank Reconciliation
Chart Of Accounts
Accounts Payable Essentials plan and up
Inventory Plus plan and up
Time Tracking Essentials plan and up
Project Management Plus plan and up
Number Of Reports 80+
QuickBooks Enterprise Review
QBO has everything you’d expect from accounting or bookkeeping software, including expense tracking, bank reconciliation, journal entries, class tracking, and more. You can create invoices, estimates, purchase orders, and sales receipts. Additionally, there are numerous time-saving automations, such as recurring invoices and auto-scheduling. QuickBooks users can also easily apply for funding through the built-in lending platform QuickBooks Capital.
While all plans include basic accounting features, you can upgrade your plan for more advanced features. These include time tracking, project management, inventory management, budgeting, and more. QuickBooks also has 80+ reports and tax support, including e-filing for an additional fee. Let’s take a closer look at the features that QBO offers.
Invoices & Estimates
Bookkeeping
Contact Management
Inventory
Time Tracking
Project Management
Reporting & Budgeting
Tax Support
QuickBooks Enterprise Customer Service
Rating: Fair
QuickBooks Enterprise Support Availability
Phone Support
Email Support
Support Tickets
Live Chat
Dedicated Support Representative Advanced plan only
Knowledge Base or Help Center
Videos & Tutorials
Company Blog
Social media
One major drawback of QuickBooks Enterprise is that there is no email support. However, QuickBooks Enterprise offers phone support from 6 AM to 6 PM PST, Monday through Friday; Saturday hours are 6 AM to 3 PM PST.
As far as the quality of customer support, QuickBooks Enterprise users are split. Some users state that they received the help they needed quickly and without any issues. Many users, however, have voiced complaints of not receiving the answers they were seeking or getting cut off during phone calls or live chats.
QuickBooks Enterprise Integrations
Rating: Excellent
QuickBooks Enterprise has over 650 integrations, including 25 different payment processing options (such as QuickBooks Payments). The QuickBooks Enterprise Advanced plan also comes with a built-in Fathom integration at no extra cost. Additionally, QuickBooks Enterprise Advanced subscribers now have access to premium apps. API is also available for developers.
Are you interested in accepting Enterprise payments from your customers? Read our comprehensive merchant account reviews to learn the pros and cons of popular providers and see which payment processing option is best for your business.
QuickBooks Enterprise Reviews
Rating: Good
QuickBooks Enterprise has many positive reviews from its users. Intuit is not accredited by the BBB but has an A+ rating. QuickBooks Enterprise, specifically, receives 4.3/5 stars on GetApp and 4/5 stars on G2 Crowd. The mobile apps rank highly with Android users (4/5 stars) and iOS users (4.7/5 stars).
Although many customers like QuickBooks Enterprise, there are a few significant shortcomings to the software. Frequent complaints about the software running slow have been addressed, but other problems have risen to replace this issue, like poor customer support and bugs on the mobile app.
Negative QuickBooks Enterprise Reviews & Complaints
Poor customer support and long wait times
Bugs and crashes, especially on the mobile apps
Expensive monthly cost
Not as many features as QuickBooks Desktop
Positive QuickBooks Enterprise Reviews & Testimonials
Increased mobility with cloud-based software and mobile apps
Numerous features and good accounting
Easier to use than QuickBooks Desktop
Multiple automations help save time
Over 650 integrations to connect other business apps and software
Is QuickBooks Enterprise Secure?
Rating: Good
QuickBooks Enterprise has a number of measures in place to keep your data secure, including:
128-bit SSL encryption
Multifactor authentication
Physical safeguards at the Tier 4 data center
Routine testing
Final Verdict: Is QuickBooks Enterprise Worth It?
QuickBooks Enterprise Review Summary
Business Size Small to medium businesses with up to 25 users
Choose If You Need
Strong accounting features
Numerous integrations
The mobility of cloud-based software & mobile apps
QuickBooks Enterprise comes with a wide breadth of features and has the complex accounting capabilities that small business owners need. The software offers an impressive number of integrations. QuickBooks Enterprise also has a few unique features you won’t find elsewhere, such as QuickBooks Live Bookkeeping service and QuickBooks Capital built-in lending.
One of the biggest issues you’ll find with QuickBooks is poor customer support. There are also a few kinks in how the software is organized, and the software can be a little expensive, especially if you upgrade to the Advanced plan for more features and users. However, the sheer number of features and strong accounting still make QuickBooks Enterprise a good option for small businesses.
Overall, QuickBooks Enterprise has a lot to offer in terms of features, accounting, and usability. Take the software for a spin to see if QuickBooks Enterprise is right for your small business.