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Epson printers can sometimes experience paper jams when paper is loaded incorrectly, sheets are curled or damaged, the paper tray is overloaded, or paper gets stuck somewhere along the printer's paper path. A paper jam can stop printing completely and may cause a paper jam message or warning light to appear.
Epson recommends following the instructions shown on the printer's display when available. The exact location of a jam can vary by printer model, so the procedure may be slightly different between Epson models.
Turn Off the Epson Printer
Before removing paper from inside the printer, stop the current print job. If the printer is actively moving paper, allow it to finish or cancel the job from the computer or printer control panel.
If the printer needs to be turned off, switch it off normally and disconnect the power when appropriate. This helps prevent the printer from starting unexpectedly while you are checking the paper path.
Never press printer control-panel buttons while your hand is inside the printer. Epson warns that the printer could start operating and cause an injury.
Check the Rear Paper Feed
Start by checking the rear paper feed area because paper can become stuck before entering the printer.
Remove the unused paper from the feeder. Look carefully for a sheet that is partially inserted or folded inside the feed area.
If you can see the jammed paper, gently pull it out. Do not pull the paper aggressively because it can tear and leave small pieces inside the printer.
Epson recommends removing jammed paper carefully because forceful removal can damage the printer.
Remove Paper From Inside the Printer
If the paper is not visible from the rear feed area, check inside the printer.
Depending on the Epson model, you may need to raise the scanner unit, open an inner cover, or open the printer cover to access the paper path.
Carefully remove any visible paper and check for small torn pieces. Epson instructions for several models specifically recommend removing both the main jammed sheet and any remaining pieces inside the printer.
Avoid touching cables, metal components, printhead-related parts, or other areas that your printer manual identifies as restricted.
Do not force the scanner unit or printer covers open.
Check the Paper Cassette
If your Epson printer uses a paper cassette, pull the cassette out carefully and inspect the area behind it.
Remove any jammed paper that you can see. Check the paper stack before inserting the cassette again.
Make sure the sheets are positioned correctly under the edge guides. The paper should not be loaded above the recommended limit.
Epson recommends keeping the cassette level while inserting it and following the printer's paper-loading instructions.
Check the Rear Cover and Duplexer
Some Epson printers have a rear cover or duplexer that can collect paper during automatic two-sided printing.
If your printer has a removable rear cover, open it according to the printer's instructions. Carefully remove any paper that is stuck in the rear paper path or duplexer.
After removing the paper, close the rear cover securely and check the printer display for additional instructions.
If the paper jam occurs repeatedly while printing on both sides, try loading fewer sheets. Epson identifies duplex printing as one situation where reducing the paper load can help prevent feeding problems.
Remove Small Pieces of Torn Paper
Sometimes a large sheet comes out but a small piece remains inside the printer. The printer may continue showing a paper jam warning because the remaining piece is still blocking a sensor or paper path.
Inspect the rear feed, paper cassette, internal paper path, and output area.
Use good lighting so you can see small pieces of paper. Remove loose pieces carefully without forcing your fingers into areas that are difficult to reach.
If you cannot safely reach a remaining piece, do not disassemble the printer unnecessarily. Model-specific instructions should be followed instead.
Reload the Paper Correctly
After clearing the jam, remove the remaining paper from the tray and check the sheets before loading them again.
Use clean, dry, flat paper. Avoid paper that is curled, folded, wrinkled, damp, very thin, or damaged.
Fan the sheets gently to separate them, then align the edges before placing them in the tray.
Adjust the paper guides so they touch the edges of the paper without pressing too tightly.
Epson recommends using paper that meets the printer's specifications and keeping the paper stack below the indicated loading limit.
Check the Paper Size and Type
An incorrect paper size or type setting can contribute to feeding problems.
Check the paper size selected on the printer and in your computer's print settings. Make sure it matches the paper actually loaded in the tray.
If you are using photo paper, envelopes, thick paper, or another specialty media, follow the loading instructions for your particular Epson model.
Using the correct paper type and loading direction can help reduce feeding problems.
Restart the Epson Printer
Once you have removed the jammed paper, close all covers and make sure the paper cassette is installed correctly.
Turn the printer back on and allow it to complete its startup process.
If the printer display asks you to clear an error or confirm that the jam has been removed, follow the instructions on the screen.
Some Epson models automatically clear the paper jam warning after the paper path has been cleared. Other models may require you to select an option on the printer control panel.
Clear the Paper Jam Message
If the printer still displays a paper jam message after removing the paper, turn the printer off and check the paper path again.
Look for small pieces of torn paper around the rear feed, cassette, output path, and internal area.
Make sure every cover is completely closed. A cover that is not properly closed can also prevent the printer from returning to normal operation.
After checking the printer, turn it back on and follow the displayed instructions.
Epson documentation notes that if the paper jam message continues after the visible jam has been removed, other paper-jam areas may need to be checked.
Fix Epson Printer Paper Jams During Two-Sided Printing
If paper jams mainly occur during automatic duplex printing, check the paper loading and duplexer area.
Use fewer sheets if necessary and make sure the paper is flat and correctly aligned.
Inspect the rear cover or duplexer for partially fed sheets. Remove the paper carefully and reinstall the rear component correctly.
If the printer continues to jam during two-sided printing, try a normal single-sided test print. If single-sided printing works but duplex printing continues to jam, the issue may be related to paper handling or the duplex paper path.
Clean the Paper Rollers
Dirty or worn paper rollers can contribute to feeding problems. Dust, paper fibers, and other debris can affect how the printer pulls paper through the feed path.
If your Epson model provides instructions for cleaning the paper rollers, follow those instructions carefully.
Do not apply cleaning liquids or household cleaners to printer components unless the Epson instructions specifically recommend them.
A clean, properly maintained paper path can help prevent repeated paper-feeding problems.
Prevent Epson Printer Paper Jams
Preventing paper jams is easier than repeatedly removing them.
Store paper in a dry location and keep it flat. Do not use sheets that are curled, creased, damp, or damaged.
Do not overload the paper tray. Adjust the edge guides correctly and use the paper type recommended for your Epson printer.
If multiple pages feed at once, remove the paper and fan the stack before loading it again. Epson also recommends checking that the paper stack is not above the guide's indicated limit.
Keep the printer on a flat, stable surface. Epson notes that the product may not operate properly if it is tilted.
Epson Printer Still Says Paper Jam
If the Epson printer continues showing a paper jam warning even though no paper is visible, there may be a small piece of paper remaining inside the printer or the printer may not be detecting the paper path correctly.
Restart the printer and check every accessible paper path again.
If the message remains, consult the instructions for your exact Epson model because the location of the paper sensors and jam-access areas varies between models.
Avoid taking apart internal printer components unless the model-specific instructions tell you to do so.
When Epson Printer Paper Jam Keeps Happening
Repeated paper jams usually indicate that something is causing the printer to feed paper incorrectly.
Check whether the problem happens with all paper or only a particular paper type. Try a fresh stack of compatible paper and make sure it is loaded correctly.
Check the edge guides, paper tray, rear feed, and duplexer. Also make sure the printer is sitting level.
If the printer continues to jam with correctly loaded paper and no visible obstruction, the issue may involve the paper-feed mechanism, rollers, sensors, or another internal component. At that point, model-specific Epson troubleshooting or professional service may be necessary.
Conclusion
An Epson printer paper jam can often be fixed by stopping the print job, checking the rear paper feed, inspecting the internal paper path, removing the paper cassette when necessary, and carefully clearing the jammed sheet.
Always remove paper gently and avoid touching internal components that could be damaged. After clearing the jam, reload fresh, flat paper correctly and make sure the paper guides and paper settings match the paper you are using.
If the paper jam message continues after all visible paper has been removed, check the other accessible paper paths and follow the instructions for your specific Epson model. Repeated jams may indicate a paper-feeding or mechanical problem that requires additional troubleshooting.