Welcome to a laptop battery specialist of the Acer Laptop Battery
In response to our experience, we asked Dell whether tech support reps are incentivized to sell software and extended warranties during support calls, and, if so, whether they’re required to promote these offers during every call. Dell gave us the following response, which doesn’t directly answer our question about incentives:
“The biggest motivation for our tech support teams is resolving a customer’s issue the first time and that is what they are measured on first and foremost. We have several internal metrics that are used to capture resolution rates and measure external resolution rates through esurveys that we send out to customers.
Occasionally, a resolution may involve offering additional service options, like part upgrades or software & peripherals that add value to the product experience, and help prevent issues from occurring again. When customers are out-of-warranty or they contact us for an issue that is not covered in their existing warranties, we advise them to either buy an extended warranty or avail one-time fee-based support.
We placed our third call to Dell at 2 p.m. and, after holding for five minutes, asked Sherma how we could improve our laptop’s battery like Acer UM08A31 battery , Acer UM08A71 battery , Acer UM08A72 battery , Acer UM08B71 battery , Acer Aspire One battery , Acer SQU-410 battery , Acer TravelMate 2100 battery , Acer 1556 battery , Acer BTP-89BM battery , Acer TravelMate 4600 battery , Acer AS09B35 battery , Acer Aspire 3935 battery life. He gave us a hurried explanation about never letting the battery’s charge go below 40 or 50 percent and then, in a surprised tone, told us that we had won a daily drawing to purchase a four-year extended hardware warranty for our laptop for $317.
Now despite what you may think from what I've wrote so far, not everything has been peachy. As much as a I like the design, the LG Shuriken display has a tame resolution that isn't bad, but isn't great like some of the other ultrabooks out there. Everything is bright and vivid, but it doesn't match the 1600x900 resolution of more premium models. Still, it's not awful and since most of the time the laptop is a good 20+ inches away from your face, I doubt anyone will be disappointed by it. One thing that can be called that is the black boarder around the display. It's a bit jarring when you notice it. A flush bezel would've made more sense. Also, as nice as the keyboard and trackpad are, the backlighting can be easily seen in certain angles from the slivers of the keys and can be pretty bright, and the trackpad is slightly off center, which seems like a strange design choice if intended to be that way. Also, sometimes when resuming from sleep the multitouch gestures stop working except for zoom. I'm not sure if this is just something I'm doing wrong on my part, but it seems that sometimes I can't two-finger scroll or do other multitouch gestures unless I reboot the computer.
Port selection is also a bit sparse, with only two USB 3.0 connections, and being aligned on the back of the laptop means when using wireless mouses that have dongles that connect to the USB, the connection can be spotty depending on use. Still, all of this is nitpicking at what is a really a fantastic, premium-laced bargain, and it by no means detracts from the overall impressiveness of this laptop. From the sturdy, premium-like build quality, to the robust features, fast, and quiet performance, this laptop is well worth your money if you don't want to spend $1,300+ on an upscale ultrabook or you're just looking for a great deal without sacrificing anything.