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What should you do to enable Password Reset in Digital Customer Service (DCS)?
A. Add the Password Reset component to your DCS application.
B. Instruct users that they can only change their password by chatting with an agent.
C. Enable the “Password Reset” option in the User Administration component.
D. Obtain the Change Password Link and add it to your DCS page.
Answer: D
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
A. Sales opportunities
B. Notes
C. Contacts
D. Social network
E. Service requests
Answer: A,D,E
Identify three considerations before starting the configuration of assignment rules to service requests.
A. the attributes of queues to use as criteria for your rule assignments
B. the candidates of service requests to use as criteria for your rule assignments
C. the candidates of queues to use as criteria for your rule assignments
D. the attributes of service requests to use as criteria for your rule assignments
E. the rule sets you want to create and the rules to include in each rule set
Answer: B,C,E
You are creating a shared SmartText entry.
Which option do you need to select to define a time period during which the entry is available to users?
A. Time Period
B. Duration
C. Available
D. Interval
E. Start/Stop
Answer: B
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.
A. You can schedule a single export as an ESS job (also known as a “scheduled process”) for all 12 months of SR data.
B. You can download large volumes of SR data from the Analytics interface.
C. You must retrieve large volumes of data through a REST API endpoint.
D. You can schedule incremental exports as ESS jobs (also known as a “scheduled process”) on a periodic basis, such as weekly or monthly.
Answer: A,B
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