Examsoon 920-173 Exam Dump

920-173 Exam
Nortel Contact Center Rls. 7.0 Technical Support
Exam Number/Code : 920-173
Exam Name : Nortel Contact Center Rls. 7.0 Technical Support Exam Duration: 90 minutes
Number of Questions: 60
Exam Language: English

Administration
Configure activity codes, CDN, Terminal Numbers for agent and supervisor ACD phonesets.
Use Contact Center Manager Client to administer threshold classes.
Given a customer requirement, create and administer skillsets using the Skillset window.

Configuration
Describe how to configure the PBX to support the CCM Server.

Management
Given a scenario, add and/or modify Contact Center Manager Server supervisor and agent assignments.
Given a scenario, create and/or modify Contact Center Manager Server access and partition parameters.

Reporting (33% of 922-060 exam)
Describe and/or interpret the types of information available in the standard real-time and historical reports and statistics.

Networking
Network Skill-Based Routing
Given a scenario, determine the requirements for a Contact Center deployment that supports network skill-based routing and communication.
Describe the communication of Contact Center sites and the NCC across the CLAN and WAN that supports network skilled-based routing.

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922-101 Exam
Communication Server 1000 Linux Platform Architecture
Exam Number/Code : 922-101
Exam Name : Communication Server 1000 Linux Platform Architecture
Questions and Answers : 32 Q&As

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9A0-063 Exam
Adobe Acrobat Professional 8.0 ACE Exam
Exam Number/Code : 9A0-063
Exam Name : Adobe Acrobat Professional 8.0 ACE Exam
Questions and Answers : 111 Q&As

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