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Microsoft's latest satisfaction E20-545score lagged behind the average for all computer software, which was 76, and a separate category of "All Others." That category represents a bucket of major vendors like Intuit, Adobe and major antivirus vendors -- about the only software makers with a large enough user base to be credible subjects of ACSI's survey -- that scored 77, one point higher than 2013. Like the Microsoft score, AllE20-545 Others rebounded to the level of 2012, but remained several points below its high-water year of 2011.
"The stability of [the 'Computer Software' category, with its score of 76] clearly shows that traditional software has lost E20-545some of its luster," said VanAmburg. "People increasingly own multiple mobile devices, phones and tablets, where there are gigantic app stores. Consumers are amazed at the high quality of those mobile apps and their low prices, and in turn that makes traditional computer software, which costs $30, $40, $50 or more, seem to pale in comparison.