I hate it when...

I hate it when some people talk to me slooowwwlyyy.
It makes me feel like I'm fuckin' retarted.
So I'd always talk so faast until they start talking fast.

I hate it when my customer is Australian.
Their accent is one of the shits I'm allergic to.
Any other accents beside Australian English, I'm pretty good at catching them, though.

I hate it when some people is desperate to get the lowest possible airfare or otherwise postpone their flight when their mother is dying in their country.

I hate it when some people ask me if I'm Philipino at the mall.
Can't u see I'm Japaneasy??
But I also hate it when strangers say "Konichiwa" to me.
So I pretend like I don't understand them.

I hate it when..

I hate it when.....

These are some shits that bother me lately..

Helping the customer?

What is "good customer service"?
If you were a customer, what would you look for to a customer service representative?

As a customer service agent, I've been self questioning this topic to myself for long time.
Should the agent set priority to the company's own benefit, or the customer?
...The answer might be the both. But maybe case by case, depending on the situation

,

This is one of the transaction between me and my customer that I would like to share.



This customer was asking me if there are any of our flight scheduled between Tokyo and Taipei.
He also mentioned that he has the transpacific flight ticket between the US and Tokyo with him, which he purchased through other carrier.

Therefore, he was trying to see if there's a flight that can connect to his transpacific flight.

As I was checking our schedule, although we did had the flight operated between this portion, non of them could meet the minimum connecting time to his transpacific flight,

He asked me if I can see the schedule of our affiliated company's, so I gave him the info of our partner airline's schedule, but this didn't seem to work as well.

Since he was really looking forward to his first trip to Asia, I did everything possible to give him alternative option so that he can make his trip happen.


Finally, I was able to find a perfect connection flight, however this was operated by our biggest rival company,..
But my decision here was to give our business to this rival company.

So I gave him their flight schedule and asked him if he would want their contact number.


Yes, he was pretty amazed and thank me so much for taking my time for what is not profitable to our company.
He ended the call by saying "this is the best service I've received."



I still remember the word from my professor from Marketing class back in UCR Extension.
"In order to truly satisfy the customer, we always have to do what exceed their expectation."
This is the word from her which stroke my mind, and which I always try to keep in mind,



Our manager may not like what I did today,
There is a chance that I might get in trouble because every single calls are monitored.

However, I believe I was able to fulfill his needs and did more than he expected,
Even more, if he were to choose our airline from this experience in the future, that will bring us profit even though it was not for us this time.

Missing you.

"Every step I take, every move I make
Every single day, every time I pray
I'll be missing you
Thinkin of the day, when you went away
What a life to take, what a bond to break
I'll be missing you"
On that morning
When this life is over
I know I'll see your face"

By Puff Daddy/Faith Evan





I wish I was able to trust you more.
I wish I was able to not caught up on only the small word of "promise".



How easy it was to act like a bitch or act like I don't give a damn,
But every time it just came right back to me with a bad feeling in the morning.



I know how much you disrespect me now.

Its something I need to live with throughout my life.



Maybe I wasn't suppose to reveal everything to you.
But I will never lie on you and always talk the truth.
This is the only way I could show my respect on you.





I once thought I hated you so bad.
Tried so many ways to forget you, and noticing none of them are working for me.
Because good things I know about you is way way more than the small things I hate about you.





So I will keep your memories locked in my heart.
Until I ever see you again.
Until I can call you friend, once again.