Liu Qiang East internal speech: If Jingdong defeat, and certainly out of the question ISource: i i horse horse [REVIEW] Recently, Jingdong Mall CEO Liu Qiang East to the Air Jordan 6 company staff to do in-house training on the theme of 'customer first'. In Liu Qiang East view, if Jingdong future success, it must be because of the team's success, 'and if Jingdong fails, it is certainly not because the investment is a problem, not because of market changes or changes in consumer demand, but we team problem, but Air Jordan 19 the main reason is I am out of the question. 'The following is an excerpt Qiang East's speech: Dear Colleagues, Hello everybody weekend we gathered in this open Jingdong!.' accomplishment live, 'a series of training today I would like to talk Air Jordan 19 about the 'customer first.' Some people say 'customer first' have nothing to talk about it, we talk about a decade. As we all know, Jingdong user experience for several years in leading, but also how to enhance it? Honestly, the last three years, the rapid expansion of our marketing team, increase in the number five, six times, and now almost reach 25 people. Still a lot of people praise us, for example, say that our employees are honest, for a rebate to the supplier industry has been the unspoken rules, and Jingdong this is rare; there boast Jingdong marketing staff is very young, very passionate, very dedicated . However, can not be denied, our reputation in the industry has actually not so good, in criticism of our employees, the one thing I was Air Jordan 12 very worried, is the attitude problem. There suppliers and sellers reflected in Jingdong, whether investment, operations, Nike Shoes or financial, some people feel very cattle, as if they were in the tube suppliers, service awareness is poor. I think we should have a 'waiter's attitude,' What is the waiter? Ancient restaurant waiter is a human service to the guests, side dishes, wiping tables, he put very low attitude, waiter service is for the seller. And we Jingdong part of the staff, you feel these sellers are relying on me to make money, it is condescending. One is looking up, one down, they reflect different attitudes. Honestly, our entire team, compared with ten years ago overall quality is declining. If you put a decade ago, this was unthinkable to treat customers, is absolutely impossible. This Air Jordan 6 phenomenon shows that our team is a problem. Many of our colleagues may not satisfied. Of course, most of my colleagues are still very good, I said only a small part, but this is not a small part of a very few. These people basic standards of quality and service awareness, all unqualified. So we sort of value this year, has been particularly stressed the 'customer first.' We have suppliers and sellers, inclusion and equal treatment of consumer Air Jordan 1 status, the three, are our customers. Here, certainly have when it comes to the company's strategy, Jingdong in the end is what kind of company? How do we survive? What is the value of our existence? I found that in practice, including our executive team, sometimes or forget our strategy, forget that we are to become a great company. A great company is not saying how high your position in the market, how much money a person has been successful because he did something worthwhile; a company's success, but also because nike dunk heels it creates value for society. Therefore, the measure of a great company is the only criterion is how much you can create value for society. In our daily work, what things can do and Air Jordan 12 what Air Jordan 15 things not to do, our direction in where? What is our company's development philosophy? I think it is after ancestors prices! For a company, the most important thing is the team , in addition to everything else it can not be called the core competitiveness of enterprises. This is my business when in 1998 raised. First team well, then the whole company can develop, what's the basis? Is the team, so I always say that the team is the first. Consumer demand is changing, after a decade of consumer demand and certainly not the same as today, but today's companies, some ten years later still alive, others died, the determining factor is the team. If Jingdong future success, it must be because the team's success. If Jingdong fails, it is Nike Pepper Shoes certainly not because the investment is a problem, not because of market changes or changes in consumer demand, but a problem of our team, but the main reason is my problem. Therefore, Jingdong inverted triangle strategy, our goal is to build a team with the best, and then Air Jordan Fusion by three systems to our excellent team building: information systems, logistics systems and financial systems. Examination of these three systems are good basic indicator is the cost and efficiency. Only continue to reduce costs, improve efficiency, in order to create value for our customers. So what is the value? For consumers to save money, the supplier distribution costs can be reduced, and this is the value we create. A valuable company in the industry, which must build a valuable bridge, not only to protect our customers' experience, but Air Jordan 14 Retro also to ensure our cost and efficiency, it can really create value. The customer experience means not only consumers, suppliers and sellers we also present a product, price management, let them with the fastest time, the easiest way to get the Nike Heels Boots lowest cost service. Our team is to change perceptions of suppliers and sellers, improve our services, so that they have confidence in the future of Jingdong. Because Jingdong done, the lower our costs, better efficiency, suppliers and sellers will make more money, more conducive to development of the brand. Jingdong user experience is not just the foundation of development, in fact, give our suppliers and vendors to bring in brand promotion and development of the company. In short, I hope any Jingdong person must keep in mind, no supplier, not the seller, not the consumer, there is no Jingdong, three are indispensable. These three constitute the entire e-commerce business, our three main customer base. A lack of which will destroy the entire ecological cycle, business model can not be established, Jingdong company can not be developed. Consumers, sellers, suppliers are our customers, we want to grateful customers, customer interests first, focus on the customer experience, mostly for the sake of customers; we want to serve our customers with active service awareness, happy service; we have to customer success, to do their utmost to exceed customer expectations, to help customers achieve their goals. I remind you that this is the core of Jingdong values: customer first. Jingdong, values are our lifeblood and Air Jordan 1 high-voltage lines. Next, any decision we have to see if there is no violation of the company's values, there is no violation of the customer first, and if so, then the decision is invalid. Develop and enhance employee well-being of the company, not by the interests of the game, but to rely on the creation of value to achieve. Finally, I hope that all of our colleagues today can recognize from the heart to the 'customer first', and really work in practice 'customer first', I also firmly believe that, Jingdong people in the 'customer first' values We must be able to provide better service to consumers, suppliers and sellers, so that Jingdong can create greater value for our customers and the community!