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Many students and parents in Morocco face login errors on Moutamadris, especially during exams and results season. The most common issue is that the username and password look correct, but the system still rejects access or shows an error.
Here are simple fixes that usually solve the problem:
1) Check code + password format (small mistakes matter)
Before trying anything else, double-check:
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CAPS LOCK is OFF
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no extra spaces while typing or pasting
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the keyboard language is correct (Arabic/French/English)
A lot of login failures happen because of these tiny mistakes.
2) Use Chrome (or update your browser)
Moutamadris sometimes doesn't work properly on old browsers.
✅ Best option:
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Google Chrome (updated)
If you use Safari/Firefox, try Chrome once and test again.
3) Clear browser cache + cookies
If your browser saved broken data, the website may keep rejecting login even if your password is correct.
✅ Do this:
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Clear cache
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Clear cookies
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Restart browser
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Try again
4) Try Incognito / Private mode
This is the fastest test.
If it works in Incognito mode, then the problem is usually:
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browser extensions
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old saved data
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auto-filled wrong password
5) Change network and try again
Sometimes Moutamadris becomes slow or fails during peak hours.
Try:
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Mobile Hotspot
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different WiFi
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different time (later at night)
6) Password reset (when rejection keeps happening)
If you keep getting rejected again and again, the account may be locked or the password may be outdated.
✅ Use password reset and set a new password.
✅ Full Step-by-Step Guide
If you want the complete updated guide with screenshots and more fixes, here is the full guide: