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"Book Synopsis :
bMORE THAN 100,000 COPIES SOLDbOne small idea can ignite a revolution just as a single matchstick can start a fire.One such idea&#8212putting employees first and customers second&#8212sparked a revolution at HCL Technologies, the IT services giant.In this candid and personal account, Vineet Nayar&#8212HCLT&#8217s celebrated CEO&#8212recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by:&#8226 Creating a sense of urgency by enabling the employees to see the truth of the company&#8217s current state as well as feel the &#8220romance&#8221 of its possible future state&#8226 Creating a culture of trust by pushing the envelope of transparency in communication and information sharing&#8226 Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone&#8226 Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of &#8220change&#8221 to the employee in the value zoneRefreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.

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