They will offer first tier and backup support for an organization or technicians must keep themselves updated with the latest developments on the technology front, as they must be able to act act act new new and unexpected events occur.
Finally, to resolve all problems, they must have strong analytical and problem-solving skills.
Job Description:
Level 2 PC Technician configure, troubleshoot, and monitor the functioning of personal computers and server systems, undertake pre-emptive maintenance on telecommunication equipment, escalate issues which are unresolved, aid other teams in supporting different operating systems, besides Wide Area Network (WAN) and Local Area Network (LAN), and respond to phone calls, messages and e-mails relating to system issues or hardware problems.
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