4 financial research study firms ... Years of cumulative leadership ... and millions of subscribers worldwide ... Now combined under one roof ... Legacy Research Group.
City Parkville, MD Career Level Please select from the left-hand column Function Please pick a filter from the left-hand column Industry Publishing and Printing.
Unfortunately this browser is not supported. Please use a recent variation of Chrome, Firefox, Safari or Edge to view BBB.org. BBB remains operational and concentrated on matthew sharpe serving our company neighborhood. Find out more. Publishers, Customer Evaluations are not used in the calculation of BBB Ranking complaints closed in last 3 years problems closed in last 12 months, Consumer Evaluations are not used in the estimation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Business, BBB File Opened:10/ 20/2020Email Addresses, Email this Service, Primary1 Customer Complaints10/26/2020I am a lifetime member. I have actually not had the ability to get a single e-mail from any publication that I have been a member of for months now.
Initially they told me they will look into it. Then I was told the system was sending it to a wrong email address. This took place numerous times after I was told my e-mail address had actually been updated. Then they told me they will do an intensified case to trace my e-mail issue, I waited a week, no updates. Then I was informed my initial email service - protonmail. com is not compatible. Then I altered my email to a yahoo email address they stated would provide me no problems. I wait, still nothing. Then they tell me it was because I had actually not whitelisted the services in my account, which I then did.
I called once again and they informed me that the services which I was asking about were not part of my membership, but when I firmly insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, usual runaround. Upon logging into the site, I can see which services sent updates at what time, but then customer care tells me on their end, it reveals absolutely nothing was sent and they don't understand when they go out via e-mail. When I requested for a manager or different contact details, they stated they don't have any.
I paid near to 5 figures for these life time memberships overall, and I am not even receiving them to date. This is too time consuming, frustrating, and awful customer care. I am part of other investment advisories and they have the ability and resources to rapidly deal with any concerns. Nothing even close to outright incompetence I have actually experienced here. I would rate your service as a NEGATIVE 10 out of 10.Learn moreDesired Outcome, Other (requires explanation) I would like someone from the corporate to personally call me with a resolution of these issues and an apology and some form of payment for ALL THIS TROUBLE As far as your customer service dept, you ought to fire all of them and restructure the dept.